Burnout among healthcare professionals isn’t just a buzzword.

In this episode of Straight Out of Health IT, Dr. Maiysha Clairborne, a physician and transformational coach, shares her personal experience with burnout early in her career, which led her to shift from clinical medicine to helping healthcare professionals prevent and recover from burnout. She highlights burnout’s key characteristics: physical, mental, and emotional exhaustion, depersonalization, and a sense of futility, where clinicians feel their efforts are never enough. Dr. Maiysha also stresses the role of psychological safety in addressing burnout, as a lack of safety creates stress and erodes trust.

The conversation explores the root causes of burnout, including overwhelming workloads, excessive charting without support, inequities in workplace culture, and the increasing demands of technology. While AI-powered scribes and telemedicine provide flexibility and innovation, they can also contribute to clinician stress when poorly implemented or unsupported. Dr. Maiysha notes that systemic issues, such as toxic workplace environments and organizational inequities, often leave clinicians feeling isolated, underappreciated, and unable to advocate for necessary changes.

Dr. Maiysha emphasizes the need for individual and organizational solutions to address burnout. On a personal level, clinicians must recognize burnout symptoms, identify primary stressors, and advocate for support and resources. From an organizational standpoint, leadership must prioritize psychological safety, listen to frontline workers, and take actionable steps to rebuild trust and support clinicians. Organizations can improve clinician well-being, reduce turnover, and ultimately enhance patient care by creating healthier environments and systems.

Tune in to learn about the root causes of clinician burnout, the role of psychological safety, and solutions to help healthcare professionals reclaim balance and purpose!

What does it take to inspire trust, lead boldly through challenges, and foster genuine connections in a rapidly evolving world?

In this episode of Straight Out of Health IT, Nora Osman, CEO of Norvana, shares her leadership journey, highlighting her focus on empowering others and delivering exceptional customer experiences. She emphasizes the importance of integrating people, processes, and technology, assigning 50% of success to people, 30% to processes, and 20% to technology. Her leadership philosophy centers on creating scalable and consistent solutions while fostering trust and happiness among customers and teams. Nora's experiences in roles managing service automation, governance, and relationship management shaped her belief that technology should be an enabler, not the driving force, of impactful leadership.

Nora and Christopher Kunney discuss the ABCs of Leadership: authenticity, boldness, and compassion. Authenticity builds trust and inspires others by showcasing vulnerability and consistency. Boldness requires leaders to take risks and lead through challenges to motivate others. Compassion involves creating a psychologically safe environment, fostering empathy, and balancing clarity with kindness in leadership. Nora reflects on the pandemic as a critical test of these principles, where she supported healthcare workers by advocating for their safety, ensuring fair compensation, and leading by example.

As the founder of Norvana, Nora is dedicated to transforming customer experiences by focusing on simplicity, solidity, and scalability. She helps organizations deliver "hero moments" that set them apart and create lasting value. Nora encourages aspiring leaders to embrace a learning mindset, leverage tools like AI for growth, and tackle challenging paths to unlock their full potential. By applying the ABCs of leadership, she believes individuals can inspire trust, take meaningful risks, and build strong, compassionate connections in their professional journeys.

Tune in for an insightful conversation on leadership and innovation, where we uncover the secrets behind authenticity, boldness, and compassion and how these principles can transform teams, businesses, and customer experiences!

Resiliency is built through open-mindedness, reflection, and learning from the experiences and feedback of others.

In this episode, Terry Healey, a motivational speaker, author, and fibrosarcoma cancer survivor, discusses his challenging journey navigating a rare and aggressive cancer diagnosis in his early twenties. He shares the physical and emotional toll of his treatment, including the removal of parts of his face and the subsequent reconstruction surgeries.

Terry emphasizes the importance of focusing on what he can control, like setting physical and professional goals, to rebuild his confidence and self-esteem. He also highlights the crucial role of empathetic healthcare providers and the positive impact of spiritual support during his treatment.

Moreover, Terry underscores the significance of patient advocacy and improved collaboration among healthcare providers, especially in complex cases, facilitated by advancements in health IT like electronic health records, AI, and digital twin technology. Finally, he speaks about his memoir and upcoming self-improvement book, both inspired by his experiences.

Tune in and learn how focusing on what you can control, embracing support, and maintaining an open mind can help you overcome adversity and build resilience!