『Spotlight by CS in Focus』のカバーアート

Spotlight by CS in Focus

Spotlight by CS in Focus

著者： CS In Focus
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 Driving Success Across GTM with Customer-Centric Collaboration. We're opening the dialogue across the entire go-to-market (GTM) strategy to ensure that Customer Success is at the heart of everything we do. This podcast is dedicated to empowering Customer Success (CS) professionals by fostering a vibrant community that goes beyond the basics.CS In Focus マネジメント マネジメント・リーダーシップ 経済学
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  • How to SUCCEED and Take Control of Your Career (in CS and Beyond) with Greg Boyd

    How to SUCCEED and Take Control of Your Career (in CS and Beyond) with Greg Boyd
    2025/05/26

    Join Emma Lo in the latest episode with Greg Boyd about leading an intentional life and career.

    Greg shares his personal journey through tragedy, the birth of his new company Vienna Waits, and the mission to help a million people live and work with purpose.

    Drawing from his extensive experience in customer success, Greg offers insights and practical steps to help professionals find clarity and direction in their careers and beyond.

    Learn about the transformative power of pausing, prioritizing, and pursuing your true goals.

    00:00 Introduction and Guest Welcome

    00:50 Greg Boyd's Mission and Company

    01:34 Personal Story and Life Changes

    05:31 Navigating Career and Personal Life

    07:59 Intentional Living and Professional Growth

    08:37 Practical Steps for Change

    12:23 Advocacy and Personal Reflection

    17:15 Defining Your Why and Areas of Change

    24:49 Conclusion and Contact Information


    Connect with Greg here
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    28 分
  • Ep 22: How to Break Into Customer Success with Gözde Görce

    Ep 22: How to Break Into Customer Success with Gözde Görce
    2025/05/18

    Thinking of pivoting into Customer Success in 2025? This episode is your blueprint.
    Gözde Görce, Team Lead of Scaled CS at Apollo.io and founder of The Success Path, joins us to unpack everything from mapping your transferable skills to navigating the AI-powered CS job market.


    What we cover:

    • Gözde’s unconventional journey into CS
    • The rise of Digital CS & what it means for job seekers
    • Top skills hiring managers actually look for
    • How to rethink resumes and avoid rookie outreach mistakes
    • Why grit, patience, and networking still win


    • 🔗 Connect with Gözde Görce: https://www.linkedin.com/in/gozdegorce/

      🔗 Enroll in Gözde’s course: gozdegorce.com/enroll
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    34 分
  • Ep 21: Scaling CS through Partnership with Paul Abdool and Franz Schrepf

    Ep 21: Scaling CS through Partnership with Paul Abdool and Franz Schrepf
    2025/02/25

    In this episode of Spotlight LinkedIn Live, Emma Lo sits down with Paul Abdool and Franz-Josef Schrepf, two powerhouse partnership leaders, to uncover what truly drives successful partner ecosystems in B2B SaaS.


    🎯 What you’ll learn:

    • The 5 layers of partnerships—from brand deals to strategic alliances
    • The 4C’s framework to evaluate partnership fit
    • How Customer Success + Partnerships create a winning GTM motion
    • Why channel conflicts happen (and how to prevent them)
    • The future of partner-led growth in SaaS


    💡 Pro Tip: If your partnership program isn’t driving revenue, you’re missing the point. Learn how to align partnerships with real business outcomes.


    Read more in Franz's "The Book on Partnerships" on Amazon
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    53 分

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