In this special season finale of Service Notes, we bring back Rhonda Downing for a more personal conversation. Throughout this season, Rhonda has shared her extensive experience and wisdom in IT Service Management, but in today’s episode, we take a step back to learn more about the person behind the professional.

Join us as Rhonda opens up about her life beyond IT, sharing personal stories, her guiding life principles, and what she wishes she could tell her younger self. It’s an inspiring, reflective, and heartwarming way to close out this season of Service Notes.

Whether you’re in IT or just looking for a dose of personal motivation, this episode will leave you with valuable takeaways for both your career and your life.

Thank you for being part of this journey with us. Stay tuned for more in future seasons of Service Notes—but for now, enjoy this final conversation with Rhonda Downing.

Don’t forget to subscribe, leave a review, and share this episode with others who might enjoy it!

In this Episode I and Rhonda briefly discuss the importance of Organizational Change Management, and whether Rhonda has any favorite tool for OCM?

Listen to find out :)

In this episode of "Service Notes," we continue our conversation with Rhonda Downing, a seasoned professional in IT Service Management. Rhonda shares her experiences of staying focused and tackling some of the challenges in her career and the lessons she's learned, including the meaning of 'so many different ways to skin a cat.'

Don't miss next week's episode, where Rhonda will discuss her favorite things and share her final words of wisdom for anyone looking to break into IT Service Management.

Hit subscribe and stay tuned!