New! SaaS Sales with a Human Touch: Winning Deals Featuring Sara Storm

In this episode of SaaS Trailblazers, I sit down with Harshu to explore the critical stages of scaling a SaaS company. We discuss the shortcuts startups often take when launching and how these impact long-term growth. Harshu shares insights on recognizing inflection points, balancing innovation with scalability, and managing technical debt effectively. We also dive into strategic decisions around adopting new technologies and navigating global expansion challenges, including regulatory and cultural considerations. Finally, Harshu offers valuable advice for SaaS leaders on fostering a growth-oriented culture and preparing for scaling success. Whether you're an early-stage startup or an established company looking to scale, this episode is packed with actionable insights to help you navigate your SaaS journey.

Is the customer success team in SaaS on the brink of extinction? In this episode, we tackle one of the most debated topics in the SaaS world, inspired by Frank Slootman’s provocative take in Amp It Up: that customer success isn’t just a department—it’s the responsibility of the entire company.

To explore this bold idea, we’re joined by Sabina Pons, an acclaimed management consultant, fractional CCO, and thought leader in the tech industry. With her expertise in scaling SaaS companies and building revenue-driving customer programs, Sabina brings unparalleled insights to this lively discussion.

We’ll dive into key questions like: Do SaaS companies still need customer success teams? Can professional services fill the gap? If customer success is everyone’s job, how should organizations adapt their structure? And who should drive upsell and growth?

Whether you’re a SaaS leader, CSM, or curious about the future of the industry, this is an episode you won’t want to miss. Tune in now!