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This week, Zuzanna welcomes Fayola-Maria Jack, CEO of Resolution and a leading expert in commercial dispute resolution.

Drawing on the recent WorldCC conflicts and disputes report, Fay shares crucial insights into conflict resolution within Supplier Relationship Management (SRM). Learn to identify common dispute causes like ambiguous contract terms and misaligned expectations, and how to prevent them through real-time relationship management and deep communication.

Fay also addresses ownership of SRM conflict resolution and common mistakes. Finally, she challenges the negative view of conflict, suggesting it's normal, inevitable, and an opportunity for growth.

Whether you’re a commercial and contract manager, procurement professional, supply chain enthusiast, or business leader, this episode offers valuable perspectives and practical knowledge on de-escalating conflict, active listening, and focusing on mutual benefits. Get ready to explore why supplier conflict is inevitable, how to respond effectively, and how to turn disagreements into opportunities.

Make sure to download the Conflicts and Disputes in Commercial and Contracting Relationships report.

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Welcome to SRM Focus! In our inaugural episode, join host Zuzanna Briant, Director, Practice Lead for CCM at WorldCC, for actionable strategies and expert insights to supercharge your supplier relationships.

This week, Zuzanna welcomes Aaron Briant, the Director of Procurement and Supply Chain at Expereo, whose deep expertise spans operational excellence, strategic leadership, in the telecommunications sector.

In this conversation, Aaron shares insights from his career, highlighting the evolution of SRM practices and their impact on organizational success. We’ll explore how effective SRM contributes to achieving business objectives, the challenges faced in supplier collaboration, and the strategies to overcome them.

Whether you’re a procurement professional, supply chain enthusiast, or business leader, this episode offers valuable perspectives on building and maintaining robust supplier relationships in today’s dynamic market.

Get ready to explore the evolution and impact of SRM, how stronger supplier collaboration fuels business success, and discover common challenges.