One of the biggest mistakes restaurant owners make is assuming that hiring an "experienced" manager will magically fix their problems.

Without a solid restaurant manager training system, clear expectations, and accountability, even experienced managers fail.

In this episode of the Restaurant Growth Accelerator Podcast, Andrew Scott and Nathan Voulgaris break down the real reasons why so many restaurant managers underperform - and more importantly, how you as a restaurant owner, can fix it.

You'll learn how a lack of structured management training, poor hiring practices, and missing systems lead to costly mistakes.

Discover how to implement proven restaurant management systems that help you build strong leadership, increase restaurant profitability, and create a scalable business that doesn’t require you to micromanage every decision.

Key Takeaways You’ll Learn:

Why most restaurant leadership fails from day one

How to hire managers who will actually do the job

How to create a restaurant management training program that works

Why you must set clear accountability standards

The critical difference between coaching and hand-holding your team

The ripped bonus check story that completely reshaped leadership philosophy

Why restaurant manager initiative can’t be trained… but must be identified

Key Moments:

00:02:40 Three root causes of poor management
00:05:00 Why common sense no longer exists
00:07:00 Setting clear expectations
00:15:20 Hiring the right management personality
00:19:40 Can do versus will do
00:24:20 Coaching through management roadblocks
00:30:00 The ripped bonus check lesson
00:33:20 Why initiative cannot be trained
00:35:40 The broken debit machine initiative story

If you’re ready to stop doing your managers' jobs for them, this episode gives you the exact systems, coaching frameworks, and hiring strategies you need to finally build a self-sufficient management team - while you focus on growing your restaurant business.

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Thinking of opening another restaurant? Avoid costly mistakes with my free guide:
👉https://hs.ownershifttraining.com/optin-mupb

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✅About Us✅

The Restaurant Growth Accelerator Podcast is hosted by Andrew Scott - founder of OwnerShift Training.

Andrew Scott successfully scaled his restaurant business to 4 locations while working a handful of hours each week. He’s since helped over 1,000 restaurant owners increase their sales, profits, and free time - and he’d love to help you too.

✅For Restaurant Owners✅

Interested in growing your restaurant business while working less? Book your free assessment call:
👉 Restaurant Assessment Call

✅Connect With Us✅

https://www.facebook.com/groups/multiunitempirebuilders/
https://www.instagram.com/andrewrichardscott
https://ownershifttraining.com/

Customer complaints and bad reviews in your restaurant can be massive opportunities to increase profits, boost customer retention, and dominate your local search results.

In this episode of The Restaurant Growth Accelerator, we unpack the restaurant reputation management strategies that turn negative customer reviews into lifelong loyalty and recurring revenue.

Discover the exact psychology behind why guests complain (spoiler: it’s not about free stuff) and learn our three-step review response system that turns 1-star reviews into 5-star advocates.

Beyond damage control, we break down the review generation tactics that fuel consistent five-star feedback (on autopilot).

From QR code restaurant review prompts to smart server incentive programs that generate 25+ new Google reviews per week, you’ll get field-tested tools to boost restaurant reviews while building customer trust.

You’ll also learn:

👉The “Free Cookie Compliance Trick” that gets your team asking for reviews (without constant reminders)

👉How to measure and increase lifetime customer value in restaurants

👉Why a smart, timely reply to a bad review can be your best restaurant marketing strategy

Key Points

00:06:00 - Goodwill Bank Theory
00:11:00 - Complaint Transformation
00:17:20 - Lifetime Customer Value
00:24:00 - Getting Positive Reviews
00:27:40 - Compliance Tactics
00:31:20 - Review Marketing

Stop letting bad reviews kill your business - turn them into your most powerful marketing tool.

Listen now to master the art of handling customer complaints in restaurants and unlock the full power of review-based marketing.

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✅Tools For Restaurant Owners✅

Claim your FREE Restaurant Weekly Financial Tracker to uncover thousands in hidden profits and optimize your costs (in less time than it takes to finish your morning coffee): https://ghl.ownershifttraining.com/weekly-tracker-lp

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✅About Us✅

The Restaurant Growth Accelerator Podcast is hosted by Andrew Scott - founder of OwnerShift Training.

Andrew Scott successfully scaled his restaurant business to 4 locations while working a handful of hours each week. He’s since helped over 1,000 restaurant owners increase their sales, profits, and free time - and he’d love to help you too.

✅For Restaurant Owners✅

Interested in growing your restaurant business while working less? Book your free assessment call:
👉 Restaurant Assessment Call

✅Connect With Us✅

https://www.facebook.com/groups/multiunitempirebuilders/
https://www.instagram.com/andrewrichardscott
https://ownershifttraining.com/

Struggling to scale your restaurant from one to three or more locations?

Discover the exact systems, structure, and mindset shifts that every successful multi-unit restaurant owner must master.

With these new insights, you’ll understand how to build a sustainable, profitable restaurant operation with proper restaurant operations systems, a defined leadership structure, and a CEO-level strategy.

In this episode, Andrew Scott (20-year restaurant owner) and Nathan (regional manager overseeing 60+ million in revenue) share the structural changes that separate thriving multi-unit restaurant management operations from those that collapse under their own weight.

They expose why the skills that made you successful with one location will actually sabotage your growth - along with the exact management systems, compensation structures, and depth-building strategies that create scalable restaurant empires.

You'll learn how to shift from being an operator to becoming a restaurant CEO, develop regional leadership roles, and implement replicable systems that drive consistent results.

Whether you're in fast casual or full-service, this is your roadmap to scaling a restaurant business effectively.

Key Points

00:01:00 The shocking difference between single and multi-unit ownership
00:03:30 From racehorse to horse trainer mindset
00:05:00 Corporate knowledge and avoiding single points of failure
00:08:00 Essential executive roles and structure
00:13:00 Building job descriptions from daily task lists
00:15:40 Weekly regional manager routine breakdown
00:21:00 The trust but verify management system
00:26:00 Compensation structures that retain top talent
00:31:30 The three pillars of sustainable growth

Ready to build a restaurant organization that grows stronger with each new location instead of spreading you thinner?

Hit play and learn the blueprint for restaurant expansion strategy, team development, and multi-location restaurant success.

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Get your multi-unit playbook here → https://hs.ownershifttraining.com/optin-mupb

-

✅About Us✅

The Restaurant Growth Accelerator Podcast is hosted by Andrew Scott - founder of OwnerShift Training.

Andrew Scott successfully scaled his restaurant business to 4 locations while working a handful of hours each week. He’s since helped over 1,000 restaurant owners increase their sales, profits, and free time - and he’d love to help you too.

✅For Restaurant Owners✅

Interested in growing your restaurant business while working less? Book your free assessment call:
👉 Restaurant Assessment Call

✅Connect With Us✅

https://www.facebook.com/groups/multiunitempirebuilders/
https://www.instagram.com/andrewrichardscott
https://ownershifttraining.com/