Every day, patient safety events and near misses happen in health care. But are we truly learning from them? In this episode of Key In To Quality, Mayo Clinic’s Jennifer Cowart, M.D. Chair, Patient Safety in Florida and Joe Nienow, manager of Mayo Clinic Patient Safety Systems, share how a team of experts turned a clunky, outdated incident reporting system into a transparent, user-friendly engine for patient safety improvement.

You’ll learn how the Safety Electronic System Oversight Team (SESOT) led a multi-phase, enterprise-wide transformation that involved over 80,000 staff members. From simplifying workflows and integrating with the electronic health record to visualizing trends and using AI to surface insights, this episode explores what it takes to evolve from passive reporting to proactive learning.

Key takeaways include how to build a culture of safety, balance simplicity with insight, and make safety data accessible and actionable for all staff. Whether you're working in quality improvement, patient safety, or leadership, this episode offers practical lessons on using data, design, and collaboration to make care safer for everyone.

#Mayokeyintoquality #patientsafety #safetyculture #digitalhealth #EHRintegration

Guest: Jennifer Cowart, M.D. | https://www.linkedin.com/in/jennifer-cowart-b0860494/

Guest: Joe Nienow

Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/

Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/

#mayokeyintoquality