ACS CFO and CIO Greg Meyer joins host Andrew Pace for a deep dive into the operational backbone of modern recovery and collections. With nearly two decades of leadership at ACS, Greg discusses the growing overlap between finance, IT, and compliance—and what it means for lenders today. From securing sensitive data to building scalable frameworks for regulatory risk, this episode covers how smart technology and proactive controls create a competitive advantage in asset-based lending.

Key Topics Discussed:

• Why clean, consistent data is the foundation of effective decision-making
• Turning past data into forward-looking insights
• The risks and rewards of system integrations and automation
• Real-world cybersecurity threats facing collections and recovery
• What SOC2 compliance means in practice for vendors and lenders
• The balance between security and usability when sharing sensitive data
• Adapting tech strategies for multi-state regulatory complexity
• How automation and APIs improve efficiency—without losing the human touch

Notable Takeaways:

“No data, no clue. If your data isn’t clean, your insights are suspect—and your risk goes up.”

“Technology isn’t a cost center. It’s an edge—when it’s used to increase security, reduce friction, and scale compliance.”

“SOC2 has made us better. It’s more than a certification—it’s a way to meet client expectations and stay ahead of evolving threats.”

Subscribe to Portfolio Perspective: Managing Risk & Seizing Opportunity for more industry insights and field-tested strategies.

For more information, visit Asset Compliant Solutions.

In this episode, Andrew Pace welcomes Chris Norman, ACS’s Client Support Manager, for an in-depth conversation on the human side of collections, strategic lender support, and navigating complex borrower situations with empathy and professionalism. With more than 30 years in the recovery space and a reputation for transforming distressed accounts into proactive recoveries, Chris shares firsthand stories and strategies that combine operational insight with a deep respect for the borrower experience.

Key Topics Discussed:

• The evolution of recovery from a back-office operation to a frontline risk management tool
• How client expectations have shifted toward professionalism, transparency, and trust
• The rise of reputation risk and why recovery needs to be handled with precision
• Best practices in borrower communication and de-escalation
• Balancing client mandates with borrower realities in high-stress situations
• The role of empathy in asset recovery and how it leads to better outcomes
• Insights from ACS’s proactive outreach efforts to identify at-risk assets before default
• Real-time market trends and what early signs lenders should watch for in distressed portfolios

Notable Takeaways:
"Every client doesn’t define success the same way. Relationship management means understanding what matters most to each one—and delivering on that."
"Being kind doesn’t cost you anything. In collections, it often gets you further than pressure ever could."
"Proactively identifying accounts at risk before they become problems is the future of portfolio protection."

Subscribe to Portfolio Perspective: Managing Risk & Seizing Opportunity for more industry insights and field-tested strategies.

For more information, visit Asset Compliant Solutions.

In this inaugural episode of Portfolio Perspective: Managing Risk & Seizing Opportunity, host Andrew Pace sits down with Brian Noble—CEO, co-founder, and industry trailblazer behind Asset Compliant Solutions. With over 25 years of experience, Brian shares his unique perspective on how the asset recovery and collections space has evolved from transactional services to strategic partnerships rooted in compliance, innovation, and brand protection.

Key Topics Discussed:

• Culture as a Competitive Advantage: How ACS’s culture of collaboration and compliance drives innovation and long-term client success
• Economic Cycles & Lending: Navigating the impact of inflation, interest rates, and borrower behavior on portfolio performance
• Risk Mitigation: Why proactive, earlier-stage service provider engagement is key to protecting asset value
• Compliance & Technology: SOC2 isn’t just a checkbox—it’s foundational to trust and operational efficiency
• Strategic Partnerships vs. Vendor Relationships: How ACS positions itself as an extension of the client’s team
• The Role of APIs & Automation: Creating seamless client experiences and reducing costly human error through smarter tech
• Talent & Empathy: Why hiring for emotional intelligence and problem-solving abilities is essential in collections and recovery
• The Future of Lending & Recovery: Embracing AI, data-driven decision-making, and end-to-end service capabilities

Executive Takeaways:
"Today’s market conditions require a more sophisticated approach to managing at-risk assets. The traditional recovery model focuses too late in the cycle."

"Your recovery partner’s actions directly impact your brand reputation in an era of instant feedback."

"SOC2 compliance isn’t optional—it’s protection against regulatory and reputational risk."

"Time-to-resolution is the KPI that most directly impacts your portfolio’s NPV."

Subscribe to Portfolio Perspective: Managing Risk & Seizing Opportunity for more conversations with leaders across lending, recovery, and compliance.

For more information, visit Asset Compliant Solutions.