Today we explore how adaptive thinking, emotional intelligence, and innovative frameworks like the OODA loop and Cynefin transform problem-solving are impacting policing. Lou Hayes Jr., a detective sergeant, and complexity facilitator Gary Wong share insights on navigating uncertainty, fostering trust, and rethinking traditional approaches to leadership. Perfect for leaders, law enforcement professionals, and anyone tackling complex challenges.

Nancy Hess, Host of PCC Local Time

Lou Hayes , Jr. (LinkedIn)

• The Illinois Model (temporarily unavailable, please check back)

Gary Wong (LinkedIn)

• Welcome to My Brain

IDEAS/ RESOURCES MENTIONS IN SHOW:

John Boyds OODA Loop

 Dr. Gary Klein's work on recognition, prime decision making

A Leader’s Framework for Decisionmaking (HBR Article co-authored by Dave Snowden)

[00:09:00] Adaptive Thinking in Policing

Lou emphasizes the need for adaptive thinking in policing, focusing on reframing problems, understanding complex dynamics, and utilizing frameworks like the OODA loop to navigate evolving situations.

Quotes:

• Lou: "In policing, you rarely encounter situations that fit into neat, predefined boxes. You need tools and frameworks that adapt in real-time to the chaos around you."
• Gary: "The transition from seeing things as 'either-or' to 'both-and' opens up creative, novel solutions that weren't initially apparent."

[00:18:00]The Role of Storytelling and Emotional Intelligence

Storytelling and emotional intelligence are highlighted as critical tools for decision-making, team building, and understanding diverse perspectives in policing.

Quotes:

• Lou: "Storytelling builds a bank of experiences we can draw from, helping us navigate new and complex situations with confidence."
• Gary: "Emotional intelligence isn't just about managing emotions but also about fostering environments where diverse perspectives come together effectively."

[00:33:00]The Intersection of Policy and Complexity

Lou and Gary discuss the limitations of rigid, policy-driven approaches in addressing complex policing scenarios. They advocate for more flexible policies that acknowledge and adapt to complexity.

Quotes:

• Lou: "Policies need to balance structure with flexibility, allowing officers to navigate both ordered and chaotic situations effectively."
• Gary: "The challenge isn't micromanagement; it's misapplied micromanagement in contexts where creativity and flexibility are required."

In this episode, I sit down with Yaron Prywes, a coaching psychologist, executive coach, and educator whose career has been dedicated to helping leaders and teams reach their full potential. We explore the transformative power of coaching—how it builds trust, unlocks self-awareness, and helps leaders navigate challenges in both public and private sectors. From resolving conflicts to fostering accountability, Yaron shares practical tools and stories that illustrate the impact of coaching. Whether you're a leader or a team member, this conversation offers valuable insights into how coaching can create meaningful change.

Yaron Prywes is a coaching psychologist, executive coach, and educator known for his innovative, visual approach to coaching. His work on visual action plans has been published in The Philosophy of Coaching: An International Journal, and he is currently authoring The Visual Coaching Handbook, which features a collection of creative, field-tested techniques. Yaron has led research on the outcomes of coaching and leadership development initiatives and previously taught Executive Coaching at Columbia University, where he supervised new coaches as they worked with live clients for the first time.

LINKEDIN

[00:00:00] Introduction and Background

• Nancy introduces Yaron, sharing the story of how they met and his dedication to coaching.

[00:03:21] Yaron’s First Experience with Coaching

• Yaron recounts his first encounter with a career coach and how it set him on his path to coaching.

[00:04:53] Sports Coaching and Workplace Coaching

• The parallels between sports coaching and executive coaching, focusing on performance adjustments.

[00:06:50] Whole-Person Coaching

• Yaron explains the importance of seeing clients as whole individuals and how personal and professional challenges intersect.

[00:08:37] Common Scenarios for Coaching in Organizations

• Typical contexts in which coaching is introduced, particularly in public sector organizations.

[00:09:24] Case Study: Hard-Charging Leader

• A story about coaching a CFO with black-and-white thinking and the importance of diplomacy.

[00:12:40] Team Workshops Using the NBI Tool

• Yaron describes the Neethling Brain Instrument (NBI) and how it helps teams understand communication styles.

[00:17:54] 360-Degree Feedback for Leaders

• The value of 360 feedback in developing leaders and creating self-awareness.

[00:22:40] Building Agency and Accountability in Teams

• Coaching to empower teams to take ownership of challenges and build accountability.

[00:29:33] Dealing with Workplace Conflict

• A case study on resolving conflict in a utilities department through coaching and team-building exercises.

[00:32:55] Transformative Conversations and Trust

• How sharing personal highs and lows can transform team dynamics and build trust.

[00:36:44] Leadership’s Role in Creating Safe Spaces

• The importance of leaders creating safe environments to surface and address issues before they escalate.

[00:39:32] The Structure of a Coaching Engagement

• Yaron outlines the typical phases of coaching: discovery, planning, and execution.

[00:42:19] Coaching as a Hero’s...

Larry Comunale is a seasoned municipal manager whose career has spanned decades of challenges, growth, and impact. In this episode, Larry reflects on his journey from rigid labor negotiations to fostering trust-based relationships and community cohesion. He shares invaluable insights into navigating relationships with elected officials, building transparent budgeting processes, and addressing the evolving needs of diverse communities. From his practical strategies for productive conversations to his reflections on the role of community in public health, Larry's stories are both inspiring and thought-provoking. Join us as we explore the enduring lessons of leadership in local government through Larry’s eyes.

Learn more about Larry's career from the Villanova University website HERE [Excerpt below]

Larry Comunale completed a 42-year career in municipal management in 2016 when he retired as the Township Manager of Lower Gwynedd Township in April of 2016. During his career, he was the manager in three municipalities: East Stroudsburg Borough; Newtown Township (Delaware County); and Lower Gwynedd Township. Larry has been an Adjunct Faculty member in Villanova’s MPA Program since 2004 and is also an Adjunct Faculty member at Delaware Valley University in the Master of Public Policy (MPP) Program. He has served as Executive Director of the Montgomery County Association of Township Officials (MCATO). Larry is a past President of the Pennsylvania Municipal Managers Association and received the President’s Leadership Award from the Pennsylvania State Association of Township Supervisors (PSATS) in 2006. He has a Bachelor’s degree in Political Science and a Master’s of Public Administration degree from Penn State University.

Connect with Association for Pennsylvania Municpal Management on LinkedIn

[00:00:00] Introduction to Larry Comunale and His Career

• Overview of Larry's career, his leadership roles, and his approach to municipal management.

[00:01:10] Early Career Challenges in Municipal Management

• Larry discusses transitioning from an engineer-focused management style to a generalist approach that emphasized human relations and labor relations.

[00:05:00] Evolving Perspectives on Labor Relations

• Larry reflects on his confrontational approach to union negotiations early in his career and how he shifted toward a more conciliatory and trust-based strategy.

[00:10:44] Transparency and Accessibility in Budgeting

• Larry emphasizes the importance of creating understandable budgets and using them as tools for community engagement.

[00:15:30] Navigating Relationships with Elected Officials

• Insights on maintaining open communication while setting boundaries between board members and municipal staff.

[00:22:00] Recruitment and Retention Challenges in Local Government

• Discussion on the shrinking pool of qualified candidates and the complexities of relocating for municipal roles.

[00:30:00] Community Cohesion and the Manager’s...