In this episode of 'Morning Sam, Morning Ralph, the podcast for restaurant technology professionals, hosts Chad and Paul talk with Stephen Brown, Head of Operations Excellence at Antares Restaurant Group (aka Burger King New Zealand), about AI integration in their drive-thru service. Known as Patty, this AI system, conceived by AI software company, Hi-Auto, takes orders with a personalized Kiwi accent and has positively impacted staff stress levels, customer service, and order accuracy. Stephen shares their journey from conception to deployment, the benefits seen in both customer and employee engagement, and future expansion plans, including using AI for coaching within the restaurant. This initiative has not resulted in job losses but has enhanced operational efficiency and customer experience.

In this episode of 'Morning Sam, Morning Ralph,' Paul and Chad dive into a conversation with Shawn Walcheff, the influential owner of Cali BBQ Media and the Cali BBQ multi-unit restaurant brand based in San Diego. Shawn shares his journey and insights on digital storytelling, emphasizing the importance of 'being the show, not the commercial' to attract the right customers and build better customer relationships. The discussion also touches on Shawn's practical approach to overcoming fears of content creation and leveraging AI in restaurant operations for improved accountability and efficiency. Additionally, Shawn shares his skepticism towards the saying 'if you build it, they will come,' stressing that storytelling and marketing are key to success in the competitive restaurant industry. Tune in to learn about the power of consistent content creation, AI's role in restaurant technology, and the significance of sharing authentic stories to inspire and educate within the industry.

This episode of the podcast 'Morning Sam Morning Ralph' features Michael Getz and Jason Kramer from Illumina Interactive, discussing how e-learning can address high turnover in the restaurant industry. They emphasize creating engaging, interactive training that incorporates storytelling and real-life scenarios, catering to multi-generational workforces and industry trends like AI and gamification. The guests highlight their company's 25-year experience in developing aesthetically appealing and thought-provoking content, aiming to support restaurants and suppliers in creating effective training materials that are both compelling and scalable.

Join hosts Paul and Chad in an engaging episode of 'Morning Sam Morning Ralph,' discussing restaurant technology with Lauren Selman, VP of Operations at the International Food and Beverage Technology Association (IFBTA). Lauren shares insights on how IFBTA fosters collaboration and innovation in the food and beverage industry through networking and educational opportunities. The conversation covers the unique role of IFBTA chapters, the significance of experiential events, and the vital need for women in tech and hospitality leadership, culminating in an introduction to WORTH – Women of Restaurants, Technology, and Hospitality.

In this episode of Morning Sam Morning Ralph, hosts Chad and Paul welcome Ned Algeo from Multipli Group to discuss the challenging task of closing deals with CFOs. Ned shares his expertise on providing capital solutions and back office support for small to midsize restaurant companies, emphasizing the importance of real-time data and financial oversight. The discussion also covers effective strategies for tech vendors to successfully pitch to CFOs, the significant role CFOs play beyond financial management, and the necessity of aligning internal champions and user-friendly interfaces in technology adoption. Don't miss Ned's insights on making impactful changes and ensuring business growth.

Join the Popcorn GTM fellas, Paul Molinari, Chad Horn, and Michael Beck in Episode 8 of 'Morning Sam, Morning Ralph' as they welcome Angela Diffley, Co-Founder of the Restaurant Technology Network (RTN). The conversation dives deep into recent technology trends, the emergence and utility of AI in the restaurant industry, and the powerful role of collaboration and standardization that RTN helps the industry achieve. Angela shares the mission behind RTN, cutting-edge technologies like AI and robotics, and the importance of industry technology standards for smoother integrations. They also discuss exciting initiatives like Startup Alley at MURTEC 2025 and future trends in restaurant tech. Tune in for insights on how the restaurant industry is evolving with technology and the critical role of community and partnerships.

In this episode of the 'Morning Sam, Morning Ralph' podcast, we dive into an exciting discussion on restaurant efficiency with Scott Siegel (Co-founder and CRO of Curbit), Paul Amestoy (Co-founder and Chief Strategist at Kitchen Armor), and Brent Sides (VP of Sales at Kitchen Armor). Discover how Curbit and KitchenArmor are revolutionizing the restaurant industry by ensuring timely, efficient, and fresh order deliveries through digital synchronization and real-time communication. The episode highlights their partnership, the technology behind their solutions, and the impact on customer satisfaction and restaurant operations, featuring a case study on Flanigan's.

In this episode of 'Morning Sam, Morning Ralph,' the spectacular hosts, Paul Molinari, Chad Horn, and Michael Beck return from a short break at Prosper Forum to discuss the latest in restaurant technology with a special guest, Joanna Fantozzi, Senior Editor at Nation's Restaurant News (NRN). Tune in to hear insights from the Prosper Forum, the importance of digital solutions in the restaurant industry, and a deep dive into the build vs. buy debate for tech solutions. Joanna shares her extensive knowledge on emerging technologies, dynamic pricing, and the impact of AI on restaurant operations. Plus, don't miss her thoughts on the future of robotics in kitchens and the ongoing evolution of delivery services. Whether you’re a tech enthusiast or a restaurant operator, this episode has something for everyone.