Prashi Badkur, Senior Product Manager Lead for Teams phone devices at Microsoft, talks about the evolving role of physical desk phones.

Despite predictions that physical phones would disappear, there remains a strong demand for Teams phone devices across various industries, including healthcare, finance, and emergency services. Specific roles value the tactile buttons and instant functionality for high call volumes and efficiency.

• AI features including Copilot-powered call summaries for transfers and voice commands for device navigation
• Enhanced line key capabilities with remote configuration through Teams Admin Centre
• Shared line features with LED indicators and custom ringtones for multi-store scenarios
• Queues app now available on desk phones for agent opt-in/opt-out functionality
• Contact management for common area phones allowing admins to preload emergency contacts
• Microsoft Device Ecosystem Platform (MDEP) support for phones
• Future roadmap

Thanks to Ribbon, this episode’s sponsor, for their continued support.

Alexander Ivanov, Senior Product Manager, Microsoft Teams explains how the Technology Adoption Programme (TAP) helps shape Microsoft Teams Android devices and drive quality.

• How TAP enables customers to test features early and influence product development
• The role of customer feedback in shaping Teams device experiences
• Why TAP is more than a preview—it’s a partnership with customers.
• Insights into certification, firmware updates, and the importance measuring satisfaction

If you are interested in participating in the Technology Adoption Program, you can fill in this form here to be considered: aka.ms/TeamsDevicesTap

Thanks to Logitech, this episode’s sponsor, for their continued support of Empowering.Cloud

Microsoft Teams Monthly Update - August 2025

• Microsoft Q4 2025 Earnings In-Car Teams Video Calls
• Trigger workflows using emoji reactions
• On-Behalf-Of Outbound Teams Phone Calls Change
• First Unify Certified Contact Center
• No more Paid Teams Metered APIs
• GPT-5 is here in M365 Copilot and more
• Summarise Email with Copilot Chat
• Improved M365 Copilot in Word

Thanks to Logitech, this month's benefactor, for your support of Empowering.Cloud and the community.

Note that this is an audio-only version of the update, so if you would like to see the accompanying slides, please watch the video version on Empowering.Cloud

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