In this episode of "Magic in the Room," hosts Luke and Chris are joined by Sara Hardwick of Giftology to explore the concept of Return on Relationship. They discuss how investing in authentic, intentional relationships, both internally within teams and externally with clients and partners, can drive loyalty and long-term business outcomes. Sara shares her journey into the world of strategic gifting and highlights the philosophy behind Giftology, including the power of delight, personalized systems of care, and the importance of playing the long game in leadership and marketing. The conversation also introduces the Rich Relationship Society, a community built to help leaders implement these practices in meaningful ways.

Credits:

Follow Sara: https://www.linkedin.com/in/sarahardwick/

Learn more about Giftology: https://giftologygroup.com/

Giftology Book: https://www.amazon.com/Giftology-Increase-Referrals-Strengthen-Retention/dp/1619614332

This episode of Magic in the Room was recorded on-site in Bixby, Oklahoma

Music by Evan Grim. Find his music on Apple Music.

In this episode of "Magic in the Room," hosts Luke, Hannah, and Chris delve into the themes of leadership, agency, and emotional regulation amidst chaos. They discuss how leaders can maintain control and purpose when faced with unexpected challenges or disruptions, emphasizing the importance of not succumbing to emotional hijacks. The conversation highlights the concept of "amygdala hijack," where emotional responses can override rational thinking, and the need for leaders to remain intentional and mindful in their reactions. They also explore the idea of maintaining emotional bank accounts, where relationships are built through consistent positive interactions, and the dangers of making impulsive withdrawals during moments of emotional flooding.

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