Not all learning is created equal. In this episode, Amanda and Kelsey sit down with Christine Lee, Agency Growth Coach at Chicagoland SIA, to break down the difference between checking the CE box and making strategic professional development investments. From designations like CIC and SBCS to marketing training, video creation/editing, and social media strategy, this conversation dives into the educational paths that drive real agency growth. If you’ve ever wondered where to spend your time, energy, or budget when it comes to learning, this episode is your guide.

Even the best agencies face unhappy clients. The real test is how you handle them. In this episode, Amanda Yaniz and Kelsey Concklin Ramsey dive into the why behind client dissatisfaction, how to respond with empathy and professionalism, and the proactive habits that keep frustration at bay. You’ll learn communication strategies, and reputation management tip. Whether you’re a solo agent or part of a large team, this conversation will help you turn friction into loyalty.

Rejection is part of the job, but it doesn’t have to derail your day—or your goals. In this episode, Amanda, Kelsey, and special guest Jenny McNulty dive into the mindset shifts and sales strategies every agent needs to stay motivated when the answer is no. From understanding your close ratios to setting realistic expectations, and following up without being a pest, this episode is packed with practical tips to help you turn every no into a future opportunity.

Whether you're prospecting, quoting, or trying to win back a client, this conversation will help you keep your momentum strong and your goals high.