In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Ellen Dijkman Dulkes and Brianne Newton. They discuss and share tips related to gathering customer input, including:

• The various audiences that can provide valuable feedback.
• Specific examples of the type of feedback to gather from each audience.
• Insights on designing and sending surveys to maximize participation.

Visit mayocliniclabs.com to find the survey instruction guide and article about surveying discussed in this episode.

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with Vipul Trivedi, M.D., chair of Pathology at Mayo Clinic Health System and chair of the Division of Community Laboratory Medicine and Pathology at Mayo Clinic.

Dr. Trivedi helps oversee 38 hospital and clinic laboratories in various Midwest communities. He shared his advice for other leaders and insights on the role of pathology in community medicine, including:

• Providing guidance to physicians to help them leverage testing to best answer questions and reduce patient care costs.
• Meeting with physicians to understand their needs so the labs are prepared to best support them.
• Simplifying procedure management.
• The power of getting out of your office to talk with colleagues and laboratory staff.

The U.S. Food and Drug Administration (FDA) regulation of laboratory-developed tests (LDT) and implementation of the Protecting Access to Medicare Act (PAMA) are both topics of high interest in the laboratory industry.

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with Shannon Bennett, director of Quality and Regulatory Affairs for the Department of Laboratory Medicine and Pathology at Mayo Clinic, about these two topics, giving listeners:

• Background to help them make informed decisions.
• Actionable steps to take today to prepare for implementation.
• Ideas for advocating for your laboratory.
• Sources for learning more and staying informed.