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Unlock the potential of one-on-one meetings to transform your workplace communication and culture. Picture this: a story of mismatched expectations between a boss and an employee becomes a lesson in the power of clear communication and regular, personalized interactions. This episode promises to reveal how these meetings not only boost productivity and motivation but also become a cornerstone of trust and respect within your team. By investing in these interactions, you not only enhance employee retention but also shield your brand from negative PR or legal setbacks.

Guided by insights from leadership experts like Ben Horowitz, we break down effective strategies for conducting one-on-one meetings. It's all about giving undivided attention, minimizing distractions, and embracing a balanced approach that nurtures both employees and managers. Discover practical techniques like "bookends" and "mirroring" to enhance communication, the importance of public praise versus private discipline, and why understanding love languages and learning styles can be game-changers in appreciation and retention efforts.

As we explore leadership challenges and opportunities in these meetings, we'll highlight the role of emotional intelligence and vulnerability in cultivating genuine connections. Embrace the awkwardness of difficult conversations and understand the critical role of feedback in shaping company culture and procedures. With a focus on consistency and commitment, you'll leave this episode ready to harness the full potential of one-on-ones, fostering a positive environment that encourages growth and mutual respect.

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Visit www.hollycurby.com for more information and to sign up for the monthly Holly's Happenings e-newsletter. Holly's Highlights podcast and the opinions and ideas shared within it are for entertainment purposes only. The advice should be confirmed with a qualified professional.

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Have you ever had a customer service experience so poor it made you vow never to return? I share a personal story about a disappointing visit to a local soda shop that lost me as a customer due to mishandling a simple complaint. But it’s not all bad news—tune in to hear heartwarming examples of exceptional service from a cherished local cafe, a cruise line that anticipates my every need, and a family camp in New Mexico that went above and beyond. These stories highlight how making customers feel seen, heard, and understood creates lasting loyalty and positive impressions far beyond product quality and pricing.

Inspired by well-known organizations, I delve into the importance of purposeful customer service training. Learn why investing in training your team to show exceptional customer service can transform your business by harnessing the unique gifts of each employee to serve others effectively. This episode is packed with encouragement, inspiration, and practical tools to help your organization go from transactional to relational. Don’t forget to leave a review, subscribe, and join my email list for ongoing updates and opportunities to connect!

Support the show

Visit www.hollycurby.com for more information and to sign up for the monthly Holly's Happenings e-newsletter. Holly's Highlights podcast and the opinions and ideas shared within it are for entertainment purposes only. The advice should be confirmed with a qualified professional.

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Ever wondered why you morph into Grumpy from Snow White when you're sleep-deprived? Tune in to Holly's Highlights as I unravel the mysteries processing emotions such as grumpiness, sharing my own experiences and the biblical wisdom that keeps me grounded. From practical tips like avoiding caffeine and getting more sleep to the soothing power of scripture, learn how to tackle all our emotions with purpose.

We'll also have a bit of fun examining how the seven dwarfs from Snow White represent the spectrum of human emotions and qualities. Drawing insights from a fascinating GeeksforGeeks article, we'll relate each dwarf's persona to our own emotional journeys. Whether it's Doc's wisdom, Happy's optimism, or Sleepy's constant drowsiness, there's something for everyone. Join me for a heartwarming and informative discussion that promises to leave you feeling encouraged, inspired, and equipped to manage your emotions and live a purpose-filled life.

Support the show

Visit www.hollycurby.com for more information and to sign up for the monthly Holly's Happenings e-newsletter. Holly's Highlights podcast and the opinions and ideas shared within it are for entertainment purposes only. The advice should be confirmed with a qualified professional.