This interview discussed Outposter, a company that positions itself as 'BPO evolved' with a focus on full-time employment, managed services, and work-from-home flexibility.

Ben Pullen, the founder of Outposter, explained the company's approach and its evolution in the Business Process Outsourcing (BPO) industry.

Key topics included the company's managed service model, which provides product experts for continual training, the importance of company culture, full-time employment benefits, and work-from-home flexibility.

Ben emphasised Outposter's commitment to providing stability for employees while offering on-demand work for clients. The discussion also covered Outposter's expansion into North America, the challenges and opportunities in the Philippines, data security measures, compliance with local labor laws, and the integration of AI in their processes.

Ben highlighted the company's ISO 27001 certification for data security and their use of proprietary software called KapOne for recruitment and management. The interview concluded with Ben's vision for Outposter's future, including geographical expansion and diversification of talent sources beyond the Philippines and India.

This podcast episode discusses important considerations for clients when engaging with business process outsourcing (BPO) services like Outposter. Key topics covered include data security protocols, IT infrastructure management, legal employment status of staff, and the benefits of offering full-time employment. The founder of Outposter, Ben Pullen, emphasises the importance of thoroughly vetting potential BPO providers on these aspects to ensure a secure and productive working relationship. He also highlights Outposter's approach to hiring staff across the Philippines as full-time employees with comprehensive benefits, rather than contractors, to attract top talent.

This podcast episode features an interview with Vince Dickson, the founder and director of ZigZag Global, a company that provides offshore staffing solutions in the Philippines.

Vince discusses the origins of ZigZag Global, starting as the back-end of his advertising agency in Australia and eventually expanding to establish a presence in Manila.

He highlights the company's state-of-the-art office facilities in Manila, designed to provide a comfortable and conducive work environment for their staff.

Vince emphasises the strong talent pool and proficiency in English among Filipinos, making the Philippines an ideal destination for outsourcing and offshoring services.

He also shares insights into the cultural similarities between Australia and the Philippines, which contribute to successful business relationships. Throughout the interview, Vince provides advice for businesses considering hiring offshore staff, emphasising the importance of starting small, providing proper training and growth opportunities, and establishing a strong partnership with the offshore team.

He also discusses the complementary relationship between ZigZag Global and Outposter, a company founded by Ben Pullen, who is also a shareholder in ZigZag Global.