📶 In this episode of Hard Refresh, hosts Caden Hutchens and Karina Neff sit down with John Kunzier, CEO and President of Invisible Sun Technology, to explore how IoT is reshaping janitorial services—from demand-driven cleaning to real-time proof of service.

With decades of experience across tech, marketing, and construction, John shares a fresh, field-tested perspective on using data to drive staffing, compliance, and smarter operations—without creating fear or complexity.

In This Episode:

🔹 Quick Control:

• Catch last week’s episode: Flipping the Script on Tech Friction with Libby DeLucien (Ep. 22)

🔹 Clear Cache:

• Two Truths & a Lie: The Panama Canal, Division I volleyball, and the Appalachian Trail
• Why transparency and IoT shouldn’t scare middle managers
• Using smart sensors to reduce scope creep and track outcomes in real time
• “Data-influenced” leadership vs. data-obsessed micromanagement
• How IoT helped a hospital make the case for more staff within two weeks
• The gap between building automation and janitorial tech—and how to close it
• Why labor is still the biggest cost—and the biggest opportunity for smart tech
• Advice for service leaders who want to bring clients along the innovation journey

💡 Whether you’re trying to prove value,manage teams better, or implement smarter tools, this episode breaks down howIoT can support better outcomes—not just more oversight.

🎧 Subscribe & Follow HardRefresh on Spotify, YouTube, or wherever you get your podcasts.

Connect with the Hosts & Guest:
Caden Hutchens – https://www.linkedin.com/in/caden-hutchens/
Karina Neff – https://www.linkedin.com/in/karina-neff-01b0782a/
John Kunzier – https://www.linkedin.com/in/johnkunzier215527978/

💡In this episode of Hard Refresh, host Caden Hutchens is flying solo and sitting down with the powerhouse behind WootRecruit and Sell Convert Clean—Libby DeLucien. From scaling residential cleaning during COVID to building multiple SaaS brands, Libby shares how to avoid tech overload, reduce operational friction, and build smarter systems before you buy the software.

If you’ve ever said “we’ll fix it with tech,” this one’s for you.

In This Episode:

🔹 Quick Control:

• August 26 Webinar: What Does Best-in-Class Building Retention Look Like? – Led by Gerald Fong (BrightGo) and guests
• Next CLX Event: September 23 — AI for Customer Relationship Management (digital learning experience)

🔹 Clear Cache:

• AI-generated roast: KPIs in your coffee, CVS-length email signatures, and more
• Why cleaning companies are actually “SaaS businesses in disguise”
• The trap of solving every problem with software
• Libby’s "tech stack house cleaning" method for reducing bloat
• Why you should build your process first—on paper—before choosing tools
• From chaos :arrow_right: order :arrow_right: automation: The right sequence for scaling
• How Sell Convert Clean turned from a web quoting tool into a quoting system
• Proactive vs. reactive automation: Don’t just fix problems—prevent them

💬 “Don’t automate chaos. Get clear on what you’re doing, why, and who it’s for—then go shopping for software.”

🎧 Subscribe & Follow Hard Refresh on Spotify, YouTube, or wherever you get your podcasts.

Connect with the Host & Guest:

Caden Hutchens – https://www.linkedin.com/in/caden-hutchens/

Libby DeLucien – https://www.linkedin.com/in/libbydelucien/

🧹 What does six decades in the cleaning industry teach you? In this episode of Hard Refresh, host Caden Hutchens and co-host Karina Neff sit down with Ron Segura, President of Segura & Associates and a true industry legend, to trace the arc of cleaning technology from hydrochloric acid to AI-powered operations—and everything in between.

With 60 years of experience across contracting, distribution, consulting, and a decade leading janitorial operations at WaltDisney Co., Ron brings history, perspective, and practical wisdom for the next generation of cleaning leaders.

In This Episode:

🔹 Quick Control:

• Upcoming August 6 Webinar led by BrightGo
• Stay tuned for the next CLX topic + in-person event in Las Vegas
• Catch last week’s episode: Biometrics & Behavioral Change with Josh Vesely of Findd (Ep. 19)

🔹 Clear Cache:

• Two Truths & a Legend: Henry Winkler, Bette Midler, and Disney secrets
• From hydrochloric acid to neutral cleaners: How chemical innovation shaped the industry
• The Disney decade: Managing 5M sq. ft. of corporate real estate and 120 in-house janitors
• The danger of promoting features instead of benefits when selling technology
• How to win sustainability buy-in (and get written into your client’s annual report)
• Why software doesn’t solve root causes—people do
• The “repetitive problem” gap and how tech can finally close it
• Ron’s call to the next generation: why the industry’s future is brighter than ever

💡 Whether you’re a BSC, distributor, or manufacturer, this episode is a masterclass in honoring the past while building the future of cleaning.

🎧 Subscribe & Follow Hard Refresh on Spotify, YouTube, or wherever you get your podcasts.

Connect with the Hosts & Guest:
Caden Hutchens – https://www.linkedin.com/in/caden-hutchens/
Karina Neff – https://www.linkedin.com/in/karina-neff-01b0782a/
Ron Segura – https://www.linkedin.com/in/seguraassociates/