In this inspiring episode of the Marketing32 show, host Brett Allen sits down with Joanne Miles, the "Swiss Army Knife of Dentistry" and lead investment grade practice business advisor with Productive Dentist Academy. Joanne's remarkable journey from dental assistant to regional DSO manager to industry leader showcases the limitless potential within dental careers. With decades of nationwide experience, she now helps practices achieve operational excellence through her innovative Clinical Calibration Institute - the first online platform designed to unite entire dental teams under one comprehensive clinical philosophy. From overcoming early career challenges to developing cutting-edge training solutions, Joanne shares invaluable insights on leadership, team development, and creating investment-grade practices.

In this episode...

Joanne Miles delivers a masterclass in dental practice transformation through her unique perspective as someone who has literally worked every role in the dental office. Her journey began in 1986 as a dental assistant during a time when gloves weren't even standard practice, but was quickly accelerated when she was thrust into management after an embezzlement crisis. This baptism by fire taught her the critical importance of systems, leadership, and comprehensive business understanding - lessons that would shape her entire career trajectory.

The centerpiece of this episode is Joanne's introduction of the Clinical Calibration Institute, a revolutionary online learning platform that addresses one of dentistry's most persistent challenges: getting entire teams aligned with the doctor's clinical philosophy and standards of care. Unlike traditional continuing education that focuses primarily on clinical training for dentists, CCI brings together hygienists, assistants, admin staff, and doctors in a cohesive learning environment. The platform features on-demand modules covering everything from comprehensive diagnostics and risk factor conversations to scheduling optimization and financial solutions, all designed to break down the silos that typically exist within dental practices.

What makes Joanne's approach particularly powerful is her understanding that successful practices require more than just clinical excellence - they need investment-grade business systems and strong leadership development. Her work focuses on helping practice owners recognize that leadership begins with self-leadership, and that creating a clear cultural north star is essential for team alignment and sustainable growth. Through monthly virtual masterminds, global peer learning opportunities, and practical implementation tools, the Clinical Calibration Institute represents a new paradigm in dental team development that prioritizes accessibility, affordability, and real-world application over traditional conference-based learning models.