『Florian Bailey 'Service Design Secrets: Elevating Michelin Dining'』のカバーアート

Florian Bailey 'Service Design Secrets: Elevating Michelin Dining'

Florian Bailey 'Service Design Secrets: Elevating Michelin Dining'

無料で聴く

ポッドキャストの詳細を見る

このコンテンツについて

 Earlier this year, I attended a conference in Nuremberg called Teaming with AI, run by my good friends, Markus Edgar Hormess, Adam Lawrence from WorlPlayExperience and also today’s guest, Florian Bailey.The day before the event, myself and Florian spent some time together and hung out and explored the office where he was based. In passing, Florian mentioned he also was co-founder of Etz a 2-Star Michelin restaurant. I actually thought he was joking, but no, one of his businesses was the most incredible restaurant. The reason why I thought he was joking was, I’ve watched those documentaries on how demanding these types of restaurants can be - and I knew Florian was already super busy with his User Centered Strategy business, Nurenberg Festival etcThe next day, at the event, Etz provided all the food. The food was extremely special but that wasn’t the bit that I was most interested in. I was interested in the journey that Florian and his co-founder went on to get to this point. I mentioned that I had walked around the office space, well this is the same space that Markus and Adam use for their amazing This is Service Design Doing workshops from time to time. But it’s also the same space that Florian used to test the prototype for the restaurant - where was the line of visibility, the line of interaction. I wanted to drill a little deeper into these areas and learn more about that journey, what worked, what didn’t work.So if you’re looking for an awesome example of a world-class business that utilises service design methods - look no further.https://etzrestaurant.com/https://www.linkedin.com/in/florian-bailey-b301512This is HCD LinksCoaching and Mentoringhttps://www.thisishcd.com/coaching-mentoring-for-innovators-change-makersVideo CoursesService Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mappingVisualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makersService Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentialsJourney Mapping Fundamentals: https://www.thisishcd.com/courses/journey-mapping-fundamentalsStakeholder Mapping Essentials: https://www.thisishcd.com/courses/stakeholder-mapping-essentialsBecome a Patron (Ad-Free Stream)https://www.thisishcd.com/become-a-patronJoin our newsletterhttps://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcdFree email guides7 Days of Awesome Journey Map Tips: https://www.thisishcd.com/landing/7-day-killer-journey-mapping-tipsOur partner linksWebflow is our web partnerhttps://webflow.grsm.io/o6ox60tdryl2Descript powers out productionhttps://www.descript.com/?lmref=eXj7zACastUp edits our showshttp://app.usecastup.com/podcaster-schoolI prepare notes with Speechifyhttps://share.speechify.com/mzuLDOoAll music on this podcast is from our pro level Artist account - and we love them for it!https://artlist.io/Gerry-292475Learn more about your ad choices. Visit megaphone.fm/adchoices
まだレビューはありません