In this episode of Field Service Stories, Charles Scully, Managing Director of Cornwall Waste Care, shares how he became the managing director of a multi-million-pound waste collection business. In this fascinating interview, Charles shares how he built his foundations as a young man and reinvented himself at 49 to build a business from the ground up.

Discover:

• Business Lessons on market research
• Creating recurring revenue streams
• Maintaining professional standards
• Building trust through transparency
• Focusing on customer retention

This episode offers practical advice and inspiration for business owners, field service professionals, and those simply curious about how resilient leadership shapes thriving businesses.

Key topics include:

• Early lessons about discipline, cleanliness, and systematic operations
• How corporate sales experience shape a professional approach
• The importance of trust and service quality in building customer loyalty
• How finding an underserved market niche led to rapid growth
• Why age is just a number when starting a business

In this episode of Field Service Stories, Gary Specter, CEO of Simpro Group, shares his journey from scaling startups to leading a $1.7 billion global success story. With decades of leadership experience at SAP, NetSuite, IBM, and Adobe, Gary offers insights into the transformative power of resilience and innovation in field service management.

Discover:

• The key traits of resilient leaders and how they drive change
• Insights into Simpro’s foundation story and its synergy with BigChange
• The role of technology in shaping the future of field service management
• How AI and automation are revolutionising field service operations
• Strategies for customer-centric growth in challenging economic climates
• The impact of cultural differences on global business strategies
• Lessons from private equity investments in service companies

Gary also discusses the recent acquisition of BigChange by Simpro Group, outlining the opportunities this creates for innovation and growth across Simpro, BigChange, Airflow, and ClockShark.

This episode offers practical advice and inspiration for business owners, field service professionals, and those simply curious about how resilient leadership shapes thriving businesses.

Key topics include:

• Resilience in leadership
• Driving innovation in field service
• Building customer-centric businesses
• Integrating AI and automation into operations
• Navigating cultural dynamics in global teams

Links:

• Company Websites
  • BigChange Website
  • Simpro Website
  • ClockShark Website
  • AroFlow Website
• Simpro Group Acquires BigChange
• Simpro Leadership Team 2024 Field Service Predictions
• Subscribe On:
  • Apple Podcasts
  • Spotify
  • Amazon Music
  • More...

In this episode of Field Service Stories, we sit down with Dominic Ponniah, co-founder and CEO of Cleanology, as he shares his remarkable journey from rejection on Dragon’s Den to building a £25 million turnover cleaning empire. Dominic's resilience, innovation, and commitment to ethical business practices have helped him transform Cleanology into a sustainable industry leader.

Tune in to discover:

• How Dominic overcame early challenges and turned rejection into success
• The growth of Cleanology across 25 UK cities
• Why paying a Living Wage is both ethical and a smart business move
• The role of sustainability and innovation, including robotics and big data, in reshaping the cleaning industry
• The impact of COVID-19 on the sector and how Cleanology came out stronger
• Thoughts on UK employment law changes and their potential impact on business
• The importance of diversity in leadership and its benefits to Cleanology

Dominic also discusses Cleanology’s support for The Hygiene Bank charity and invites you to get involved in their upcoming fundraising efforts.

Whether you're interested in entrepreneurship, sustainable business practices, or the future of the cleaning industry, this episode provides a wealth of insights and inspiration.