• Experience Automation vs Humans in the Loop with Con Cirillo

  • 2022/02/15
  • 再生時間： 40 分
  • ポッドキャスト

Experience Automation vs Humans in the Loop with Con Cirillo

無料で聴く

ポッドキャストの詳細を見る

  • サマリー

  • What makes for a great customer experience? And how can you be intentional about making every touchpoint amazing when there is so much happening and so many fires to tend to at a growing startup?

    Should you try to automate everything and create "scalable" self-serve experiences? Or is a more human-led approach to making customers successful more effective?

    Today’s guest is Con Cirillo, Head of Customer Experience at Carro. In this episode you’ll hear how he:

    • Defines metrics to align the business on CX
    • Ensures everyone hears the Voice of the Customer
    • Strategically puts humans in the loop for high-risk actions
    • Applies learnings from scale at HubSpot to startup life at Carro
    • Prioritizes his time on the highest impact experience challenges

    Enjoyed this episode? Connect with Con on LinkedIn and let him know, or subscribe for future episodes of Happy Customers.
    続きを読む 一部表示

あらすじ・解説

What makes for a great customer experience? And how can you be intentional about making every touchpoint amazing when there is so much happening and so many fires to tend to at a growing startup?

Should you try to automate everything and create "scalable" self-serve experiences? Or is a more human-led approach to making customers successful more effective?

Today’s guest is Con Cirillo, Head of Customer Experience at Carro. In this episode you’ll hear how he:

  • Defines metrics to align the business on CX
  • Ensures everyone hears the Voice of the Customer
  • Strategically puts humans in the loop for high-risk actions
  • Applies learnings from scale at HubSpot to startup life at Carro
  • Prioritizes his time on the highest impact experience challenges

Enjoyed this episode? Connect with Con on LinkedIn and let him know, or subscribe for future episodes of Happy Customers.
続きを読む 一部表示
activate_buybox_copy_target_t1

Experience Automation vs Humans in the Loop with Con Cirilloに寄せられたリスナーの声

カスタマーレビュー：以下のタブを選択することで、他のサイトのレビューをご覧になれます。

Audible.co.jp

Amazon.co.jp
レビューはまだありません。