How many times have you opened that dreaded email—“We’ve decided to move forward with someone else”? Was it even written by a real person? An AI bot, maybe? Rejection stings, but silence stings more. So here’s the real question: do candidates deserve better? And are hiring teams truly prepared to give it?

In this episode of Recruiting is No Joke, Joel Lalgee is joined by Trisha Degg, Head of Talent Acquisition at Rush Street Interactive, to pull back the curtain on the real state of recruiting today. With a global team and rapid growth (100 hires this year alone across 26 countries), Trisha’s seen what works—and what definitely doesn’t.

From implementing hands-on interview training for hiring managers at every physical location, to building systems that actually respect candidates, Trisha shares how she’s helping scale a people-first hiring culture in a high-growth tech environment.

But it’s not just about systems. This episode goes deeper—into what it means to build relationships in recruiting. Trisha talks about the power of ongoing networking (hint: job seekers aren’t the only ones who should be doing it), the value of meeting someone new at every event, and the surprisingly overlooked etiquette of LinkedIn. (Ditch the generic connection request.)

No fluff, just real talk. Whether you're hiring, job hunting, or rethinking your recruitment strategy, this conversation is packed with the kind of insights that’ll change how you show up—for your team and your candidates. Ready to rethink recruiting? Let’s dive in.

In this episode:

• [00:00:49] Trisha's background and journey into recruitment
• [00:02:09] Hypergrowth at Rush Street Interactive and industry insights
• [00:04:11] Parallels between the Great Recession and post-COVID hiring
• [00:06:19] Dealing with bots and high-volume applicants
• [00:08:02] Tech, AI adoption, and building safe implementation practices
• [00:10:48] Addressing misconceptions about AI in the recruiting process
• [00:11:42] Candidate experience: balancing empathy with tech
• [00:12:18] Training hiring managers and building interview capability
• [00:14:46] Why so many managers have never been trained to interview
• [00:16:13] Behavioral interviewing, legal compliance, and live training
• [00:18:53] Elevating the recruiter role: from order taker to consultant
• [00:20:31] Internal mobility and training early-career employees to interview
• [00:23:21] Why investing in employees pays dividends
• [00:26:31] Corporate culture, transparency, and candidate trust
• [00:29:45] How Trisha's network helped shape her career
• [00:32:24] Networking advice: build connections before you need them
• [00:34:36] Trisha’s approach to in-person events and effective networking
• [00:36:46] Burned bridges, missed connections, and managing expectations
• [00:40:43] Give > take: why generosity in business wins long-term

About Trisha Degg

Trisha Degg is the Head of Talent Acquisition at Rush Street Interactive, a global online gaming and casino technology company. With two decades of experience spanning agency recruiting, HR...