Dan Uyemura, Founder of PushPress joins Jeff and Mikki to discuss a myriad of topics from how fear of failure can be a real motivator, Glee Club and the positive outcomes of challenges, Staying humble, having true empathy and how a Coaches impact can be lifelong for youth. We discuss the similarities and differences in Adult and Youth Program needs, How actual human experience is still key for accurate data, and notably why PushPress is leading the way in SaaS for gyms with excellent products and strategies that help their customers (gyms) do their jobs helping their customers (members) to feel good about their experience.

Episode Highlights:

1:00 A focus on solving customer pain points.

3:54 Play History, A typical day after school.

5:26 Fear of Failure as a motivator.

9:00 Resilience from a bad experience "...can be so defining".

10:52 Resilience from choices, belief in humanity and empathy.

12:39 "Do the right thing every day".

14:09 How transparency enhances the culture at PushPress.

16:03 Be humble, admit when you're wrong.

17:31 Remember how tough youth culture can be, how empathy can provide a safe place

20:15 For youth, a Coaches impact can be lifelong. The importance of "they showed up for me".

22:35 How PushPress helps gyms do their job

24:46 Making the customer experience memorable "I love Coach Dan" and manufacturing for the desired outcome.

27:18 Thinking of a youth program as a business.

28:50 In business, work on one thing and fix it, which may break something else, fix it.

31:14 Parents want their children to reach full potential.

33:07 Challenges are motivating.

36:22 Data in a holistic gym setting to define who is successful and why, it can corroborate, improve and refine the human experience.

39:40 Data concerns include bias, skewing of definitions and more. We still need both data and actual human experience.

46:21 New PushPress tools.

49:05. How we look at problems and creating solutions that are as aotomatable as possible.

51:33 The Question no one has ever asked.

Links & Hashtags

www.pushpress.com

www.thebrandxmethod.com

Brand X® Kids & Teen Programming now on PushPress Train

PushPress website: PushPress.com

The PushPress Podcast: https://www.pushpress.com/podcast

Dan's LinkedIn: www.linkedin.com/in/danuyemura/

Dan's Instagram: @danielsan

#Gymmanagementsoftware

#PushPress

#SaaS

#YouthAthleticDevelopment

#YouthFitnessBusiness

#YouthPrograms