In this episode of the Product Design for Learning Podcast, host Greg Arthur sits down with Jess Andrews, a seasoned learning and development professional with experience on both the agency and in-house sides of the table. Jess shares insights into the nuanced relationships between agencies and internal teams, the challenges of making an impact in learning and development (L&D), and how to foster collaboration for successful projects.

Jess Andrews

Jess is a learning and development expert who recently transitioned to an in-house role at Multiverse after an impactful career working agency-side. She brings a wealth of experience in managing creative projects, building strong client relationships, and implementing innovative L&D solutions.

• Logistical Support: Small teams often need help with scalability and quick turnarounds.
• Creativity and Industry Expertise: Agencies bring fresh ideas, innovative solutions, and cross-industry insights.

• Agency Work: Offers end-to-end control and responsibility but can be overwhelming due to multitasking.
• In-House Work: Requires letting go of control in some areas and focusing on influencing internal stakeholders.

• Clear Communication: Regular check-ins and transparent discussions about goals and challenges.
• Relationship Building: Understanding each other's work styles and stress points fosters collaboration.
• Alignment on Goals: Both parties must be clear about the ultimate objectives to avoid misaligned priorities.

• Misalignment on goals or poor initial scoping can derail projects.
• Agencies need to balance challenging their clients with respecting internal constraints.

Greg Arthur introduces the podcast and welcomes Jess Andrews to discuss the relationship between internal teams and agencies.

Jess explains the dual reasons of logistical support and creative innovation for seeking external help.

Jess shares her experiences adjusting to the in-house mindset and managing internal stakeholders.

Discussion on the importance of understanding communication styles, stressors, and shared goals.

Jess highlights the role of agencies in helping organizations achieve quick, measurable outcomes.

Exploration of how poor scoping and internal biases can undermine a project’s success.

Jess and Greg share strategies for reconciling conflicting recommendations between teams.

Jess offers practical advice for strengthening collaboration and overcoming challenges.

Jess speculates on evolving dynamics, including potential synergies with contractors and the growing marriage of design and learning.

The Product Design for Learning Podcast delves into the art and science of designing impactful learning solutions. Each episode features industry...