Join host Moshe Mikanovsky in this eye-opening episode of the Beyond Product Podcast as he speaks with Sylvia Ng, CEO & Founder of Return Bear. Returns are now a $900 billion problem, with massive financial, logistical, and environmental consequences. Sylvia and her team at Return Bear are on a mission to revolutionize reverse logistics, making returns smoother for customers, more profitable for brands, and better for the environment. 🌱📦In this episode, Sylvia shares her journey from Shopify to building a logistics startup, how AI and predictive analytics help brands minimize waste, and why returns are one of the biggest sustainability challenges in e-commerce today.💡 Key Highlights:✅ The Hidden Cost of Returns – How returns contribute 24 million metric tons of CO2 annually and why most returned items end up in landfills.✅ Fixing the Broken System – How Return Bear provides instant refunds, local logistics hubs, and cuts return costs by 40%.✅ Amazon’s Influence – Why Amazon’s return policies have set new consumer expectations, forcing brands to adapt or fall behind.✅ Using AI for Smarter Returns – How predictive analytics help brands decide what to restock, resell, or donate.✅ Building a Mission-Driven Startup – Sylvia’s founder journey, insights on pivoting, and balancing impact with profitability.🎧 Listen now to learn how e-commerce brands can turn returns into an opportunity—for business and the planet!👥 About Sylvia Ng:Sylvia Ng is the CEO & Founder of Return Bear, a reverse logistics company tackling the e-commerce return crisis. With a background in growth product management, she previously led teams at Shopify and 500px before launching Return Bear to create a sustainable, tech-powered solution for returns. Sylvia has been recognized as EMC’s Woman of the Year (2024), WeWorking Woman CEO of the Year (2023), and one of Canada’s Most Inspiring Women in STEM (2018).🔗 Reference LinksReturn Bear Website - https://www.returnbear.comReturn Bear LinkedIn - https://www.linkedin.com/company/returnbearReturn Bear Instagram - https://www.instagram.com/returnbear🙋 About HostMoshe Mikanovsky is a Product Management Coach helping companies build lean software products with his unique experience in engineering and managing products for 30 years.🎙️ About the ShowBeyond Product Podcast is brought to you by Rootquotient—Canada's leading product engineering company.🔔 Follow us for regular updates🔗 LinkedIn - https://linkedin.com/company/rootquotient📸 Instagram - https://www.instagram.com/rootquotientltd✖️ X (Twitter) - https://twitter.com/rootquotient📘 Facebook - https://www.facebook.com/rootquotient🌍 Website - https://www.rootquotient.com🎧 Spotify - https://open.spotify.com/show/4H2wpIJmYrmYwLv0J2260RStay tuned for more thought-provoking discussions, meaningful insights, and all things Beyond Product.#beyondproduct #ecommerce #returns #reverseLogistics #sustainability #greentech #productmanagement #growthhacking #supplychain #logistics #customerexperience #founderstory #rootquotient #innovation #techforgood