In Episode 10 of the Product Design for Learning podcast, host Greg Arthur engages in a deep conversation with Nick Petch, a design-based researcher with over 20 years of experience in learning, strategy, and systems thinking. Together, they explore the intersections of innovation, learning ecosystems, and service design, challenging traditional approaches to L&D. Nick shares insights on how learning needs to shift from content delivery to fostering environments of experimentation, dialogue, and incremental innovation. The episode dives into the philosophical and practical aspects of designing for learning in complex systems, with plenty of real-world examples and thought-provoking concepts.

Nick Petch is a multi-disciplinary designer and researcher whose work spans learning, design strategy, and systems thinking. Nick’s career has focused on building adaptive learning ecosystems that thrive in complex environments. He is passionate about applying innovation to service and product design, creating solutions that enable learning to happen naturally within work systems rather than as a separate entity.

What does innovation mean in learning design?

• Innovation in learning is context-dependent. Without understanding the ecology of a system—whether organizational, cultural, or societal—true innovation is not possible.
• The focus should shift from large-scale solutions to small, incremental experiments that build "big ripples."

Why is service design critical for learning?

• Learning and service design intersect in creating environments where learning emerges naturally.
• Effective learning isn't about standalone content but about embedding permission, opportunity, and motivation into the workplace environment.

How can research unlock innovation?

• Research fosters a relationship with the learning context, allowing designers to work with the system rather than imposing fixes.
• Storytelling and narrative-based research are powerful tools for understanding what drives real change in a learning ecosystem.

What’s the role of leadership in learning ecosystems?

• Leadership plays a vital role in modeling entrepreneurial attitudes toward learning.
• Managers who create low-risk opportunities for experimentation help establish a culture where learning is an integral part of work.

Why is the current L&D model insufficient?

• L&D often focuses on volume and compliance instead of meaningful learning outcomes.
• Much of the content delivered is "authoritative knowledge written yesterday," which doesn’t adapt to the emergent and dynamic needs of learners.

How can organizations foster a learning culture?

• Organizations should focus on systemic changes like job-task-based learning and monitoring behaviors instead of retrospective analysis.
• Providing permission for employees to experiment, fail, and reflect can lead to significant long-term growth.

What does the future of learning look like?

• Learning will become more integrated into systems through narrative-driven approaches, real-time feedback, and even AI-driven apprenticeships.
• The focus will shift from creating content to designing environments that amplify signals of learning while dampening barriers.

[00:00] – Introduction

Greg introduces Nick Petch and the theme of the episode: innovation and systems thinking in learning design.

[00:40] – Nick’s Background and Philosophy

Nick shares his background in design-based research and why he sees learning as a systems-level challenge.

[02:38] –...