In this episode, Mike and Lisa welcome their first online guest, Natasha, a laser technician from Northern Ireland. Natasha shares her journey through the challenges she faced early in her career, including a distressing experience with a potential lawsuit. She discusses how she overcame her initial lack of confidence and offers valuable tips for new and aspiring laser techs.

KEY TAKEAWAYS

• Having proper insurance is crucial for laser technicians. In the event of a legal issue, it's essential to pass all correspondence to the insurance company, allowing them to handle the situation.

• Technicians should not settle for basic training provided by equipment manufacturers. Seeking additional education and training from reputable sources can significantly enhance skills and confidence in performing treatments.

• Clear communication with clients is vital. Setting expectations regarding treatment sensations and results helps build trust and ensures clients understand the process and potential discomfort.

• Building a network of fellow technicians and industry professionals provides ongoing support and learning opportunities. Engaging with peers can help boost confidence and provide valuable insights.

• Technicians should trust their knowledge and capabilities while remaining open to learning from others. Balancing confidence with humility allows for personal and professional growth in the field.

BEST MOMENTS

"Take a deep breath and realise that this will be temporary. It is not defining of you or your treatment or your career. It will pass. Your insurance is there for a reason."

"Do not settle for that training. Educate yourself. Do your research with regards to who you're going to go to for education."

"You're more capable than what you probably give yourself credit for. But also, if you think you know way more than you think you do, there's a wee bit of humility there as well."

"These letters are designed to scare you. They're threatening bully boy letters, but the last thing you do is respond. You pass it to your insurance company."

"The ongoing support after your training is the most valuable part of the whole thing."

ABOUT THE HOSTS

Mike began his career in medical lasers in 1986 with a physics degree and a post-grad in bioengineering. He helped develop the scar-free removal of tattoos using a Q-Switched Ruby Laser in Glasgow, and the world's first IPL system. Known well in the industry for his hard truths, no BS attitude and logical answers. As the author of three books, articles for medical journals, a well read blog, a Laser Protection Advisor and contributor to the BMLA, Mike is the Laser Guru.

Lisa's claim to laser fame is being Mike's daughter. Growing up with lasers and never avoiding a physics lesson from her Dad, it was natural to enter the industry. Leaving a corporate career with a baby to jump into self employed life came with challenges. Despite that Lisa has been well recognised for her teaching style, practical tips, bringing the compassion to the science, and laser mentoring.

Instagram: @dermalase_lasertraining

https://mikemurphyblog.com

https://www.dermalasetraining.com