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サマリー
あらすじ・解説
In this episode of Charged-Up Properties we discuss how convenience stores and gas stations can cultivate customer loyalty among EV drivers to ensure long-term business growth. It emphasizes that simply installing EV chargers is not enough and that businesses must create an appealing "destination experience". Key strategies discussed include implementing EV-specific loyalty programs, leveraging data analytics to understand customer behavior and optimize services, enhancing the charging experience with amenities like comfortable waiting areas and Wi-Fi, and creating unique offerings such as hosting events or featuring local products. The episode aims to provide listeners with actionable insights on transforming their stores into hubs for EV drivers and fostering lasting customer relationships in the evolving electric mobility landscape. The discussion also includes insights from convenience store owners who have successfully implemented EV charging.