In this episode of Kaleidoscope, we discuss the significance, complexity, and evolution of education in the insurance industry.

Joining us is Patrick Wraight, director of Insurance Journal’s Academy of Insurance. As an insurance learning professional, Patrick is passionate about taking the complicated and making it accessible for everyone, especially in the insurance industry.

Key Takeaways:  

• Today, the world is more complex, risks are escalating, and insurance policies are becoming increasingly challenging to manage. It’s important to continue to elevate insurance as a profession and communicate the importance of expertise in this field. Those who want to learn and grow as experts will prosper, and those who just want to “check the box” will fade away.
• Learning and teaching has changed substantially over the last few years. These shifts have forced insurance educators and trainers to shake up the way they deliver content and keep topics interesting. It is not effective to teach eight hours’ worth of content over Zoom the same way you do when presenting in a classroom. Teachers and presenters must up their game to keep the focus of each learner and drive home a measurable impact.
• “The Distraction Factor” is preventing learners from acquiring specialized, high-value knowledge and effectively implementing it into how they engage with others. People are no longer looking for an instructor to just instruct them. Often, they are looking for a guide to sit alongside them to help elevate them to their next level of wisdom.
• The licensure and CE requirements in the insurance industry need to be disrupted. Individual states must understand that someone who passes an exam saying they have a general understanding of insurance is not enough to truly be able to support consumers. Licensure will need to evolve into a much more comprehensive understanding of insurance. One way we can move closer to doing this is by revamping continuing education programs.

This episode is hosted by Frank Pennachio and Susan Toussaint of ReSource Pro’s Growth Solutions practice. We provide insurance agencies and carriers with consulting and training services, enabling them to elevate sales conversations, compete more effectively in the marketplace, and grow organically. To learn more, visit the Growth Solutions website or reach out to Susan Toussaint.  

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CONNECT WITH OUR HOSTS AND GUESTS 

• Our guest Patrick Wraight
• Kaleidoscope co-host Frank Pennachio
• Kaleidoscope co-host Susan Toussaint