Dr. Gyles Morrison shares his career journey in clinical UX and the importance of combining medical knowledge with UX skills. He emphasizes the need for a strong foundation in formal education and self-directed learning, as well as the value of mentors and real work experience. Dr. Morrison discusses the challenges of leadership in the healthcare industry and the impact it has on the success of digital health startups. He also explains the unique characteristics and skills required for clinical UX, including a genuine interest in helping people and a scientific mindset. Dr. Gyles Morrison discusses the importance of research in clinical UX and the challenges faced in the healthcare industry. He emphasizes the need for collaboration between UX professionals and clinicians to ensure the best outcomes for patients. Dr. Morrison also highlights the role of the Clinical UX Association (CUXA) in building a community, providing training, and advocating for change in the industry. He expresses concerns about the overreliance on AI in design and the potential impact on the role of designers in the future.

Takeaways

• Combining medical knowledge with UX skills can lead to a successful career in clinical UX.
• A strong foundation in formal education and self-directed learning is crucial for developing expertise in the field.
• Mentors and real work experience are valuable for gaining insights and improving skills.
• Leadership plays a significant role in the success of digital health startups and the overall healthcare industry.
• Clinical UX requires unique characteristics and skills, including a genuine interest in helping people and a scientific mindset. Collaboration between UX professionals and clinicians is crucial in creating effective digital solutions in healthcare.
• The Clinical UX Association (CUXA) aims to build a community, provide training, and advocate for change in the industry.
• There is a need for more research in digital healthcare solutions to ensure patient safety and improve outcomes.
• The overreliance on AI in design may have negative consequences and should be approached with caution.
• Designers should focus on the unique skills and creativity they bring to the table and continue to advocate for the importance of human-centered design.

Chapters

• 00:00 Introduction and Career Journey
• 09:25 The Importance of Mentors and Leadership
• 16:30 The Role of Failure in Clinical UX
• 28:18 Challenges in Hiring for Clinical UX
• 31:51 Understanding Clinical UX
• 42:07 Collaboration in Clinical UX
• 44:02 The Danger of Assuming User Understanding
• 47:34 The Importance of Research in Digital Solutions
• 49:25 Similar Challenges in Different Fields
• 52:20 Advocating for Change in Healthcare
• 54:42 Mentorship and Networking in Clinical UX
• 56:36 Navigating Conflict and Pushing for Research
• 01:10:38 The Risk of Overreliance on AI in Design
• 01:13:46 The Importance of Human Design Skills