In this episode, Zach Shelley and Kirk Teachout delve into the challenges of front desk staffing in dental practices. They address the frequent problem of overstaffing, highlight the critical role of patient experience, and examine key factors to consider when expanding the front desk team. Their discussion underscores the value of streamlined systems, cross-training staff, and leveraging practice metrics to improve efficiency and boost patient satisfaction.

In this episode, Dr. Andrew Vallo talks about recent updates to his dental practice's bonus structure, focusing on the need to align team performance with the practice’s profitability. He introduces a new accountability measure that links bonuses to meeting a minimum revenue target, promoting teamwork and collective responsibility. The discussion also explores how to strike a balance between recognizing individual efforts and maintaining the practice's financial stability.

In this episode of Management Unfiltered, hosts Kirk Teachout and Zach Shelley dive into the core aspects of crafting a personal leadership style. They discuss influential books that have shaped their leadership approaches, the importance of putting learned lessons into practice, and the need to both celebrate successes and reflect on obstacles. The conversation highlights leading in times of uncertainty, the value of actively listening to team members, and the crucial role emotional intelligence plays in leadership. They also touch on owning decisions and nurturing a culture of ongoing learning and development.