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  • E1 Part 2: Coronavirus’ Impact on Contact Centre Technology

    E1 Part 2: Coronavirus’ Impact on Contact Centre Technology
    2021/01/22

    In our latest episode, you will discover:

    • Remote onboarding: Listen to how our guest Danny Singer, Founder & CEO, Noetica remotely trained 100 contact centre agents based in South Africa.
    • Benefits of remote working for contact centres
    • How home working contact centres can maintain the human touch for its agents
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    23 分
  • E1 Part 1: Coronavirus’ Impact on Contact Centre Technology (Part 1)

    E1 Part 1: Coronavirus’ Impact on Contact Centre Technology (Part 1)
    2021/01/12
    Hear how the use of new technology in call centres has helped transition people to home and remote working during the pandemic. Our guests will discuss the broader trends and changes that have been seen and explore what challenges may remain.Analise the...
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    30 分