『Customer Service Culture [EN]』のカバーアート

Customer Service Culture [EN]

Customer Service Culture [EN]

著者： Paolo Fabrizio
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 Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...Paolo Fabrizio マネジメント マネジメント・リーダーシップ 経済学
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  • #43 Avoid these slippery conversational hiccups

    #43 Avoid these slippery conversational hiccups
    2025/05/20
    Most customers are excellent service assessors because they detect any conversational hiccups and take them into account within their experience. Paolo Fabrizio share two case examples that occurred both in person and over digital support channels.
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    17 分
  • #42 Why you need more thinking customers

    #42 Why you need more thinking customers
    2025/04/23
    What do Charlie Chaplin and AI allucinations have in common? As Gen AI is re-shaping customer service models you need more thinking customers. Listen to this eye-opening episode thru Paolo Fabrizio's voice.
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    22 分
  • #41 Even a young job applicant is a customer

    #41 Even a young job applicant is a customer
    2025/03/25
    Great Customer Culture pays off! A company has treated a young job applicant as a customer and after such a positive experience he accepted that job offer. Listen to Paolo Fabrizio's insights. https://bit.ly/Pod-EN-41
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    16 分

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