• Customer Service Culture [EN]

  • 著者： Paolo Fabrizio
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Customer Service Culture [EN]

著者： Paolo Fabrizio
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  • Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...
    Paolo Fabrizio
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あらすじ・解説

Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...
Paolo Fabrizio
続きを読む 一部表示
エピソード
  • #39 The great AI and human agents alliance

    #39 The great AI and human agents alliance
    2025/01/14
    2025 will mark a change in Digital Customer Service. So If you're a manager you'll be wondering: 'how can I couple both AI and human agents?' Paolo Fabrizio helps you out explains providing use cases examples and...the rest is up your listen! Full article here >>
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    21 分
  • #38 Digital channels are not for everybody

    #38 Digital channels are not for everybody
    2024/11/27
    99% of us have a natural predisposition towards some activity or knowledge. Nevertheless, if you want to become really smart, you need to study and practice day by day. And when it comes to delivering customer support, digital channels are definitely not for everybody!
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    13 分
  • #37 The service that customers love the most

    #37 The service that customers love the most
    2024/10/22
    What service clients love the most? There are two things that you can do immediately to intercept customer's signals in a timely manner.
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    15 分
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