Customer Clarity: Where Are They Really?
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Customer Clarity: Where Are They Really?
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In today’s episode, we focus on understanding your customer acquisition and retention. Without clarity on where your customers are coming from and why they’re staying or leaving, you’re making blind guesses. We share Steve’s story of reviving his restaurant’s customer base with a loyalty program, which increased his sales by 22%. We challenge you to review the last 30 days of customer acquisition and list three areas where your customer journey is broken.
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Music Credits: Show music by Everet Almond. Follow Everet on Instagram @everetalmondofficial.
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