In this episode of the Clickthrough podcast, host, Hillary Fredrick is joined by Jonathan Shapland, who is Senior Director of Technology at Maximus and Cathy Muha, Senior Director of the Customer Experience Accelerator at Maximus, to learn more about digital health services and what these newer, patient-centric solutions can offer to caregivers and providers alike.

In the third episode of Season 2 of Clickthrough, host Hillary Fredrick is joined by MaryAnn Monroe, Vice President of the Maximus CX Accelerator, and Mike Kuentz, Principal Solutions Architect, to unpack the promise – and the pressure of building a connected citizen-first future through AI, the cloud, and Total Experience Management tools. It’s a fascinating discussion, and one that anyone attending an AWS Summit this summer will definitely want to listen to.

There’s no doubt about it, 2025 is the Year of AI for the federal government. From predictive AI to generative AI there are so many examples of how AI can help federal agencies and workers be more efficient.

But have you heard of Agentic AI? Agentic AI, where autonomous AI agents can understand and interpret customers’ questions using natural language and with minimal human intervention, is an easy way for agencies to connect with their end-users to triage and solve common problems. Agentic AI makes services more accessible and makes agency workers more efficient by enabling them to focus on more complex and high-value tasks. Moreover, AI Agents are available 24x7, are infinitely scalable and are consistent and accurate because they run on data driven insights.

With the federal government under increasing pressure to modernize service delivery while ensuring efficiency, security, and accessibility. AI-powered agents are emerging as a game-changer, enabling faster, more intuitive, and scalable citizen interactions. But how can agencies successfully integrate AI into their workflows? In this episode of the Clickthrough podcast one of Salesforce’s leading experts in Agentic AI for government, Mia Jordan, joins Mike Raker, Chief Technology Officer at Maximus, and host, Hillary Fredrick to answer that question and discuss how Agentic AI can improve customer experience and drive efficiency in the delivery of government services.