What if your customers never forgot how you made them feel?

In this powerful episode of Chats with Jason, former Disney executive Dennis Snow reveals how world-class experiences aren’t built with fairy dust—but with systems, mindset, and mission. From the legendary Disney onboarding process to the simple yet profound principle of treating every guest with respect, Dennis pulls back the curtain on what truly makes service unforgettable.

💡 Whether you're a startup founder or Fortune 500 leader, you’ll discover:

• The 3 things every customer craves (and few companies consistently deliver)
• Why onboarding isn’t just HR—it’s identity engineering
• How small gestures (like a balloon “report card”) create lifelong brand advocates
• The question every leader must ask to unlock their team's hidden magic
• Why customer-first is more than a slogan—it’s a cultural commitment

And yes, he even shares how to explain customer experience… to a 7-year-old.

🔥 Key Insight: “The experience is what makes us unique. And when we create unique experiences—we can change the world.”

🎯 Call to Action: If you’re ready to build a business people love to talk about, hit subscribe, share this episode with a service-minded leader, and leave a review. Because when you transform the experience, you transform your business and the world around you.

Follow Jason S Bradshaw:

Website: https://jasonsbradshaw.com/

LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/

Facebook: https://www.facebook.com/jasonsbradshaw

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Twitter/X: https://x.com/jasonsbradshaw

Follow Dennis Snow:

Website: https://snowassociates.com/

LinkedIn: https://www.linkedin.com/in/dennissnow-customer-experience-expert/

Youtube: https://www.youtube.com/user/snowdennis

Facebook: https://www.facebook.com/dennis.snow

Twitter/X: https://x.com/DennisSnow

Buy the book: Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life https://a.co/d/57BHZQq

What if the reason your business isn’t growing… isn’t strategy—but apathy?

In this powerful episode of Chats with Jason, global transformation leader Lior Arussy reveals why customer experience isn’t a department—it’s a decision.

From walking away from a prestigious executive role to launching a movement that’s impacted 200+ brands (Mercedes-Benz, Royal Caribbean, and more), Lior shares the untold truth about why most change efforts fail—and what you can do today to rise above mediocrity and ignite meaningful impact.

⚡ You’ll discover:

The mindset shift that separates industry leaders from cynical laggards

Why “self-service” may be silently destroying customer loyalty

The 5 actions your customers take that actually measure experience

How to lead even when you’re not in charge (yes, Susie from accounting, this one’s for you)

And the one question every CX leader must answer to win C-suite support

🔥 Whether you're a CEO, team leader, or just someone tired of saying “why bother?”—this episode is your invitation to stop playing small and start authoring your own story.

🛑 Because if you don’t write your story... someone else will.

🎧 Listen now. Be moved. Take action.

👉 Get Lior’s latest book "Dare to Author" and all show resources in the links below.

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✨ When you transform the experience, you transform your business—and the world around you.

📲 Like, share, and subscribe for more insights every week on Chats with Jason.

Follow Jason S Bradshaw:

Website: https://jasonsbradshaw.com/

LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/

Facebook: https://www.facebook.com/jasonsbradshaw

Instagram: https://www.instagram.com/jasonsbradshaw/

Twitter/X: https://x.com/jasonsbradshaw

Follow Lior Arussy:

Website: https://www.liorarussy.com/

LinkedIn: https://www.linkedin.com/in/liorarussy/

Youtube: https://www.youtube.com/@liorarussy652

Twitter/X: https://x.com/LiorStrativity

Buy the book: Dare to Author!: Take Charge of the Narrative of Your Life https://a.co/d/1G3kIJO

💥 What if the smallest shift could create your biggest breakthrough in business—and in life?

In this heartfelt episode of Chats with Jason, bestselling author and CX legend Marilyn Suttle reveals how to turn tension into trust, mistakes into mentorship, and angry customers into raving fans.

💡 You’ll discover:

✅ The LAP framework for diffusing customer frustration fast

✅ Why empathy isn’t soft—it’s your sharpest leadership tool

✅ How a Ritz-Carlton employee turned heartbreak into humanity (real story!)

✅ The “Gladys Principle” for managing difficult people—at work and at home

✅ Why consistency and curiosity are the hidden keys to brand loyalty

🎯 Whether you're a frontline service star, a C-suite executive, or just someone who wants to lead with heart, this episode will give you the mindset, tools, and stories to transform every interaction.

💬 Drop a comment with your biggest takeaway.

🔔 Subscribe for more conversations that turn experience into impact.

Because when you transform the experience, you transform your business—and the world around you.

Follow Jason S Bradshaw:

Website: https://jasonsbradshaw.com/

LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/

Facebook: https://www.facebook.com/jasonsbradshaw

Instagram: https://www.instagram.com/jasonsbradshaw/

Twitter/X: https://x.com/jasonsbradshaw

Follow Marilyn Suttle:

Website: https://marilynsuttle.com/

LinkedIn: https://www.linkedin.com/in/marilynsuttle/

Facebook: https://www.facebook.com/SuttleShift/

Youtube: https://www.youtube.com/@MarilynSuttle

Twitter/X: https://x.com/marilynsuttle

Buy the book: Who's Your Gladys? https://a.co/d/4FcGSeU