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  • Episode 8: Lee Howley / Howley and Company ~ The Benefits of Custom Software Development for Restaurants

    Episode 8: Lee Howley / Howley and Company ~ The Benefits of Custom Software Development for Restaurants
    2025/03/18
    In this episode of ChatGTM by Inc Tank GTM, I sit down with Lee Howley of Howley and Company to explore how he's revolutionizing his restaurant franchise operations using cutting-edge technology. Lee shares insights from his journey, starting with his unexpected entry into the restaurant industry and evolving into a tech-savvy franchise operator. We delve into the build versus buy debate, as Lee explains the benefits of creating custom solutions tailored to his business needs. Discover how his innovative tools, like a third-party aggregator reconciliation system, have streamlined operations and saved valuable time for his team. We also discuss the challenges of change management and the impact of in-house tech on team performance. Join us for an engaging conversation on leveraging technology to enhance restaurant operations.
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    30 分
  • Episode 7: Sam Stanovich / Big Chicken ~ Top Food Franchise Opportunities to Consider in 2023

    Episode 7: Sam Stanovich / Big Chicken ~ Top Food Franchise Opportunities to Consider in 2023
    2025/02/19
    Join me on ChatGTM by Inc Tank GTM as we dive into the world of franchise success with Sam Stanovich from Big Chicken. In Episode 7, we explore the dynamic atmosphere of the International Franchise Association's annual conference in Las Vegas. Sam shares insights on the power of franchising, highlighting the importance of community and collaboration among franchisors and franchisees. We discuss Big Chicken's unique culture and the role of Shaquille O'Neal in driving quality and innovation. Additionally, we delve into the evolving landscape of restaurant technology, covering topics like tech contracts, loyalty programs, and the critical role of ISPs. Don't miss this engaging conversation that blends franchise wisdom with the excitement of restaurant tech innovation.
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    38 分
  • Episode 16: Noah Glass / Olo ~ Revolutionizing Restaurants with Cutting-Edge Technology

    Episode 16: Noah Glass / Olo ~ Revolutionizing Restaurants with Cutting-Edge Technology
    2025/05/06
    Join me on ChatGTM by Inc Tank GTM for an inspiring conversation with Noah Glass, founder of Olo, as we explore his 20-year journey in redefining restaurant technology. In this episode, Noah shares the evolution of Olo from a B2C service to a leading B2B platform, detailing how his early vision of mobile ordering transformed into a comprehensive guest data platform. Discover how Olo's innovative solutions have helped streamline restaurant operations and enhance customer experiences. Noah also discusses the importance of guest data in personalizing interactions and the company's rapid growth, including its successful IPO. Tune in to hear about the challenges and triumphs of revolutionizing the restaurant tech industry and gain insights into the future of digital ordering and guest engagement.
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    50 分
  • Episode 4: Chris Harrison / Secure Uptime ~ The Importance Of Reliable Network Infrastructure For Restaurants And Retailers

    Episode 4: Chris Harrison / Secure Uptime ~ The Importance Of Reliable Network Infrastructure For Restaurants And Retailers
    2025/01/22
    In this episode of ChatGTM by Inc Tank GTM, I sit down with Chris Harrison, CEO of Secure Uptime, to explore the evolving landscape of restaurant technology and infrastructure. As we kick off the new year, Chris shares his journey from CTO to CEO, highlighting his passion for creating robust networking solutions that keep businesses connected. We delve into the critical importance of uptime for restaurants and retailers, especially in a post-COVID world where online ordering is a vital revenue stream. Chris discusses the challenges and strategies for maintaining high availability and the role of redundancy in ensuring seamless operations. Join us as we uncover the innovative approaches Secure Uptime is taking to revolutionize connectivity for multi-location businesses.
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    29 分
  • Episode 13: Danny Klein / QSR Magazine ~ Current Trends Shaping the Restaurant Industry

    Episode 13: Danny Klein / QSR Magazine ~ Current Trends Shaping the Restaurant Industry
    2025/04/17
    In Episode 13 of ChatGTM by Inc Tank GTM, I sit down with Danny Klein from QSR Magazine to delve into the evolving landscape of the restaurant industry. We explore the shifting dynamics between fast casual and QSR segments, highlighting the rise of chain and franchise growth while independent brands face challenges. Danny shares insights on the industry's consolidation and the impact of technology and rising costs. We also touch on his journey from sports writing to becoming an influential voice in the restaurant world. Join us for a thought-provoking discussion on the future of restaurant tech and go-to-market strategies.
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    1 時間 1 分
  • Episode 10: Troy Hooper / Pepper Lunch ~ Mastering Restaurant Inventory Management for Optimal Efficiency

    Episode 10: Troy Hooper / Pepper Lunch ~ Mastering Restaurant Inventory Management for Optimal Efficiency
    2025/04/02
    In Episode 10 of ChatGTM by Inc Tank GTM, I sit down with Troy Hooper, CEO of Pepper Lunch, to explore the art of mastering restaurant inventory management for optimal efficiency. We dive into the unique dining experience offered by Pepper Lunch, a fast-casual Japanese teppanyaki restaurant, and discuss the challenges and triumphs of expanding the brand across North America. Troy shares insights into the importance of technology in restaurant operations, highlighting the role of seamless integrations and effective vendor partnerships. Join us as we uncover the secrets behind Pepper Lunch's rapid growth and the innovative strategies driving its success.
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    42 分
  • Episode 2: Cijoy & Alonzo / GM Pilot Top Benefits of Scheduling Optimization

    Episode 2: Cijoy & Alonzo / GM Pilot Top Benefits of Scheduling Optimization
    2024/12/10
    In Episode 2 of ChatGTM by Inc Tank GTM, I sit down with the dynamic duo, Alonzo and Sujoy, co-founders of GM Pilot, to explore the top benefits of scheduling optimization in the restaurant industry. Alonzo, with over 30 years in restaurant operations, and Sujoy, former CIO for industry giants, share their insights on revolutionizing labor management. We delve into how GM Pilot is transforming restaurant efficiency by tackling unplanned paid time and enhancing scheduling automation. Discover how their innovative approach not only saves money but also frees up time for general managers to focus on other critical aspects of their operations. Tune in to learn how GM Pilot is redefining the intersection of time and money in the restaurant world.
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    46 分
  • Episode 11: Andy Freivogel / Science on Call ~ How AI is Revolutionizing Hospitality Operations

    Episode 11: Andy Freivogel / Science on Call ~ How AI is Revolutionizing Hospitality Operations
    2025/04/09
    In Episode 11 of ChatGTM by Inc Tank GTM, Beck & Chad dive into a fascinating conversation with Andy Freivogel from Science On Call, exploring how AI is transforming hospitality operations. We discuss Andy's journey from a tech-savvy kid in Chicago to co-founding Science On Call, a company dedicated to revolutionizing tech support for restaurants. Andy shares insights into the challenges restaurants face with tech support and how his company offers a unique solution that blends human expertise with AI. We also touch on the importance of authenticity and community in the restaurant tech space. Join us to discover how Science On Call is helping restaurants navigate the digital age efficiently.
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    41 分