Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

In this episode, Lucas and David are joined by Brandon Jones, Vice President of Limitless Leadership. Brandon shares a compelling story about educating a customer on her vehicle’s extensive issues, emphasizing the importance of clear communication in the industry. David and Lucas discuss the often unrealistic expectations customers have when purchasing cheap, older vehicles, highlighting the financial struggles many face in maintaining them. They also reflect on the emotional toll of negative feedback and the challenges of providing exceptional customer service in their shops and through their podcast.

00:00 Weekly one-on-one coaching for service managers.
04:25 Creating well-rounded individuals enhances professional and personal lives.
09:56 Customer upset over costly vehicle repairs.
13:10 People repeatedly seek charity for vehicle repairs.
14:21 90-year-old lover questions extensive vehicle repairs.
20:51 Explaining repair avoided customer's unnecessary stress.
22:32 Closed shop due to financial strain, relocated south.
25:59 Reconnected to disrupt automotive industry through coaching.
30:33 Axle problem persists despite new stubs.
32:50 No new appointments, concerned about manager’s performance.
35:35 Predicting then mimicking behavior in a conversation.
39:29 Vehicle seen on tow truck after repair.
42:02 Took personal pride in family's community legacy.
46:21 Customer dissatisfaction is their problem, not mine.
48:07 Frustration with business books; desire to share nihilism.
53:17 Mixed blizzard poorly, all frosting at bottom.
54:43 People prefer spending on wants, not needs.
57:59 Needed sun for my pale legs.

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

In this episode, Lucas and David are joined by Adam and Jessica Debaja of Northland Automotive in Cedar Springs and Rockford, Michigan. Adam shares the challenges and successes of expanding their automotive business, including employee turnover and initial financial struggles. Lucas discusses the importance of proper estate planning and having life insurance to ensure business continuity. Adam and Jessica highlight the lighter side with humorous anecdotes about kids working in their shop and handling energetic family dynamics. I

00:00 Local shop prospered, offered chance to buy.
06:43 Used repair shop rather than building one.
16:04 Five-year-old's endless energy causing family chaos.
17:42 Father accidentally consumes 1500 mg edible gummies.
23:16 Unexpected events underscore the importance of planning.
32:56 Culling early solves persistent employee problems.
33:23 Concern about technical expertise for hiring assistance.
39:13 Mistakes often doom businesses or cause burnout.
49:20 He requests obscure items before normal items.
54:10 Mike Allen's convincing odd job stories.
01:00:22 One kind of Mac and cheese, nothing else.
01:02:29 Cool video on historic Los Angeles taco truck.

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

In this episode, Lucas and David are joined by Tom Schearer from the Ratchet and Wrench Management Conference. Tom discusses his concerns about preparing a speech for his award and how to keep it concise. Both hosts share their perspectives on fostering authentic customer interactions amidst the challenges of running a shop.

00:00 Big developments; staff managing shop independently now.
07:26 Daily evaluations disrupt technicians' workflow and efficiency.
12:38 Tech frustrations with non-technical aspects of work.
16:54 Working with Cecil; prioritizing tasks for shop projects.
21:33 Women listen and care differently than men.
28:18 Prioritize critical issues; non-critical can wait.
35:01 Reached a plateau; uncertain of next steps.
40:18 Burnout led to losing multi-million dollar contract.
46:40 I rush tasks when nervous, causing issues.
51:08 Planning retirement, traveling, visiting shops with Christy.
54:25 Confronted a suspicious follower in a crowd.
01:01:10 Branson Landing: river, bluffs, restaurants, tourist attractions.