Business Confidential Now always aims to give you smart, practical, and timeless tips focused on helping you see things hidden in plain view that matter to your career and bottom line.

Conflict management skills are one of those talents some people are better at than others but being able to turn down the heat in a conversation and find a solution is a powerful leadership competency that can be used where we work, where we play, and even at home in our personal lives.

And who better to talk about this delicate subject than the founder of a call sales center, a business whose daily bread a butter deals with the conflict surrounding unwanted solicitations and complaints!

Conflict management skills are one of those talents some people are better at than others. Being able to turn down the heat in a conversation and find a solution is a powerful leadership competency that can be used where we work, where we play, and even at home in our personal lives.

Season 10 Episode 5. Discover how can we get better and improve our conflict management skills with these great tips from Richard Blank, Chief Executive Officer for Costa Rica’s Call Center.

Hanna Hasl-Kelchner, Business Confidential Now, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center

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