RAA Insurance won three prestigious awards in the Australian Banking & Finance Awards 2024, Most Recommended General Insurer, Best Motor Insurer and Best Home Insurer. The Awards celebrate the financial service providers who have outperformed their peers, and often exceeded the expectations of their customers. Unlike other awards programmes, winners are determined by customers and are backed by data.

In this engaging episode of the Banking Uncovered Podcast, Chloe James, Banking Uncovered Co-host at RFI Global, speaks to Tara Page, Chief Executive at RAA Insurance about how they achieved customer excellence and how they are addressing many of the challenges the insurance industry is facing worldwide, including the impacts of climate change and cost of living crisis.

By keeping their members' needs at the forefront, RAA Insurance ensures its products offer value for money while addressing affordability and providing quality service.

Topics discussed include:

• The challenges facing the industry including climate change, the cost-of-living crisis and the aftermath of the pandemic
• The impact of economic stress on consumers and the protection gap
• How insurers around the world can learn from each other
• The importance of customer-centricity and designing products that meet consumers’ evolving needs and the importance of membership benefits
• How to offer value-for-money insurance products
• Best practice and innovation in the insurance sector
• Representing the voice of the consumer with government initiatives
• Introducing flexible motor insurance options
• Managing late payments with flexible payment plans
• Enhancing customer experience during claims
• Strategies for maintaining affordable insurance premiums

The banking sector has undergone a radical transformation over the past decade. Fourteen years ago, when our podcast hosts first met our guest, there were no fintechs or neo banks. Now, the world’s top 20 fintechs significantly outvalue the top 20 traditional banks. So, what does the future hold? How should traditional banks navigate this changing landscape?

In this engaging episode of the Banking Uncovered podcast, Charles Green, RFI Global’s Founder, and co-host Chloe James, speak to Brett King, founder of Moven and host of Breaking Banks, investor, author and futurist, about how AI and technology are shaping the future of banking. They explore changing customer behaviours, particularly among younger generations, who prefer digital solutions over physical branches. They discuss how banks in different regions, like the US, are adapting their branch strategies and integrating digital services to meet customer expectations, the next big transformations in the industry and much more.  

Topics discussed include:  

• The phenomenal global growth of fintechs and neobanks
• The evolution of digital banking and its impact on traditional institutions
• The role of AI and technology in enhancing banking services and customer experiences
• The future role of bank branches: Will they become a fashion accessory?
• The shift in customer preferences, particularly among younger generations
• The increasing importance of convenience and accessibility in financial services, driven by smartphones and AI capabilities
• Consumer appetite for super apps around the world and the potential for ‘super wallets’

Tune in to gain valuable insights into the digital revolution in banking and what lies ahead for financial institutions and fintechs.

Explore all our past podcast episodes here.

Steve Weston, Head of Everyday Money Management at Barclays, discusses his career journey, including his role in founding neobank Volt and his return to Barclays UK. He shares valuable insights into the challenges and experiences of working in both a fintech startup and a traditional bank.

In this engaging episode of the Banking Uncovered podcast, Charles Green, RFI Global’s Founder, and co-host Chloe James, speak to Steve about the future of digital banking for neobanks and traditional banks. Innovative strategies for maintaining customer relationships beyond digital transformation, the concept of super apps, AI and cyber security and much more.

Topics discussed include:   

• The future of neobanks and the increasing need for them to act more like traditional banks, especially regarding customer service and fraud reimbursement
• Barclays’ innovative approach to customer engagement including the creation of Barclays Local, the introduction of shared banking hubs and the development of electric vans
• The role of super apps and advanced payment solutions in the future of banking
• Barclays’ approach to acquiring and retaining young customers
• The importance of personalised services and digital tools
• Strategies to integrate payments and enhance digital services
• The value of Barclay’s Digital Eagle programme in educating customers and preventing fraud

Explore all our past podcast episodes here.