AI-powered CX SaaS: the secrets of enterprise adoption with Pierce Buckley @babelforce
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AI-powered CX SaaS: the secrets of enterprise adoption with Pierce Buckley @babelforce
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saas.unbound is a podcast for and about founders who are working on scaling inspiring products that people love, brought to you by https://saas.group/, a serial acquirer of B2B SaaS companies.
In episode #29 of season 5, Anna Nadeina talks with Pierce, CEO & Co-founder of babelforce, a no-code platform for building and automating customer experience workflows, primarily focused on contact centers.
--------------Episode's Chapters----------------
00:00 - Meet the Guest: Pierce, CEO of babelforce
01:33 - The Evolution of AI and Contact Centers
06:21 - Challenges and Realities of AI Implementation
13:25 - The Value Proposition of babelforce
20:17 - Bootstrapping and Growth of babelforce
22:23 - Building the Platform: Early Days and Challenges
23:56 - Impact of AI and Technological Shifts
26:26 - Enterprise Sales and Marketing Strategies
30:26 - Event Management and Marketing Insights
33:32 - Zendesk Integration and Future Plans
Pierce - https://www.linkedin.com/in/piercebuckley/
babelforce - https://www.babelforce.com/
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