We’re excited to share the latest episode of The ASHHRA Podcast, featuring an enlightening conversation with Pam Teufel, Senior Vice President and Chief Human Resources Officer at Mainline Health in Philadelphia. Join us as we delve deep into the "business of healthcare," uncovering the complexities and innovative strategies needed to thrive amidst financial challenges.

🎙️ Episode Highlights:

• Pam Teufel's Journey:

From a teenage start at Wegmans and a stint in Broadcast Journalism to a distinguished career in Human Resources across prominent healthcare institutions.

• Financial Strains on Health Systems:

With fewer than 25 systems making a profit, Pam shares how alternative revenue streams and affiliations can spell success.

• Revenue Model Dilemmas:

Discover how Medicare/Medicaid reimbursements and commercial insurance negotiations impact financial viability, and learn about the "silver tsunami" influencing patient demographics.

• Shifts in Patient Care Delivery:

Understand how the transition of procedures to ambulatory surgery centers is reshaping hospital revenues and patient flow.

• Operational Innovations:

Pam discusses joint ventures, lean service delivery, and integrating technology like telehealth and 'hospital at home' setups to save costs and improve care.

• Employee Engagement & Efficiency:

Learn the importance of empowering frontline employees, leveraging AI to optimize task delegation, and removing work-related pain points to foster a committed workforce.

• Patient-Centric Approaches:

From preventive healthcare initiatives to specialized post-discharge clinics, Pam emphasizes the necessity of coordinated care and efficient health management.

📌Key Discussion Points:

• Impact of Preventive Healthcare:

Pam strongly advocates for routine screenings like mammograms and colonoscopies to prevent severe health issues and reduce overall costs.

• Telehealth & Technology:

Post-COVID-19, telehealth's rise from 5% to 15% highlights its role in expanding remote care, complemented by in-home healthcare models supported by technology partners.

• DRG and Payment Systems:

Gain insights into the Diagnosis-Related Group (DRG) billing codes and the challenges hospitals face in balancing costs with fixed payments.

• Supporting the Elderly:

Whether through communal group homes or direct family care, the conversation underscores the vital need for preparing for aging and end-of-life care.

🤔 What’s Next? Pam Teufel shared poignant points on the ever-evolving landscape of healthcare, stressing the importance of early conversations about aging and death, especially for the "sandwich generation" balancing care for both children and elderly parents.

Thank you for being a part of The ASHHRA Podcast community. Stay tuned for more expert insights and discussions to help navigate the future of healthcare.

The ASHHRA Podcast Team

Sponsor information

www.LFG.com/Healthcare

Lincoln Financial annuities, life insurance, and workplace solutions help nearly 17 million customers confidently plan for their financial future. Lincoln Financial. Your Tomorrow. Our Priority. Lincoln Financial is the marketing name for Lincoln National Corporation and its insurance companies and broker/dealer affiliate Lincoln Financial Distributors, Inc.

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