In manufacturing, retention and recruitment are two of the biggest challenges. To attract great talent and keep your best team members, you need to set yourself apart from the competition—and you can start by improving your response times!

In this episode, join guest Jay Baer for a deep-dive into the tools and procedures you need to improve efficiency, strengthen your communications, and bridge the “uncertainty gap” in your organization.

Jay Baer is a researcher and advisor specializing in business growth and customer experience. He’s also a seventh-generation entrepreneur, the author of seven bestselling books, the creator of six multi-million dollar companies, and a popular tequila influencer and educator.

3:50 – There is a correlation between responsiveness and revenue

5:34 – People care about their time more than ever, which is why it’s important to respect the time of others

6:11 – Creating an efficient recruitment process is one way to be respectful of other’s time

7:43 – With a faster recruitment process, you won’t miss out on great talent

10:32 – Having an efficient system for replying and following-up cuts down on team anxiety and improves your culture

11:52 – You don’t always have to have the answer right away, but you can improve your relationships by giving a response

14:31 – As a leader, being responsive builds trust and helps you form better relationships within your organization

15:08 – Through responsiveness and strong communications, you can bridge the Uncertainty Gap

17:27 – People are trained to want more details and information

20:07 – Responsiveness should be a company policy, not an individual choice

21:40 – Find ways to continuously improve

23:57 – Customers will often go with the person who responds first, regardless of price

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Thanks for tuning it to another episode of Mindfulness Manufacturing! To learn more about Trevor Blondeel and Manufacturing Greatness, please visit our website or contact Trevor here.