Automation isn’t taking over because it’s better. It’s taking over because businesses have given up on providing great customer service. When customers choose a self-checkout over a cashier, an AI chatbot over a human agent, or an online competitor over a brick-and-mortar store, it’s not because they love machines—it’s because they’re tired of bad service.

In Your Dirty Hands, a no-nonsense guide for business owners, executives, and managers, you’ll discover how poor leadership, weak training, and customer neglect are accelerating automation and driving companies out of business—before AI even has to compete.

Through real-world case studies, brutal truths, and a proven roadmap for service transformation, this book will teach you how to:
Identify hidden service failures that are costing you customers and revenue
Implement leadership-driven service strategies that create consistency and customer loyalty
Fix broken hiring and training processes to build a high-performance workforce
Compete with automation by making human service worth choosing
Create a culture of accountability so bad service never becomes the norm

If you’re tired of watching customers walk away, profits shrink, and automation replace jobs before it’s necessary, this book is your blueprint for survival.

The future is coming. Will your business adapt—or will it be replaced?