Kevin Mallory is a customer assistance representative for a cable company. He keeps his customers on hold, his supervisor on the run, and his female nemesis on ice, but a new friend just might change his perspective.

Lilly has supported herself since high school with just a little help from her only living relative, her alcoholic older brother. She runs a small non-profit housing agency while McFadden, her supervisor and director of the agency, travels around the country on work—and also on play.

Lilly decides, based on Mallory's boorish advances, that he is in need of sex addiction therapy. She wants to help him because he has led her to believe, falsely, that he has saved her brother's job. He goes in the wrong door in the church basement and accidentally joins the Healing Hearts Therapy Group instead.

Zach, Lilly's charming, gregarious, self-satisfied boyfriend, outrages her by sharing their private conversations with all their friends and egging them on to put pressure on her to marry him. She meets Selby, a humble policeman, through Mallory, and is immediately attracted to him. They meet at first at the shooting range, where she impresses him with her maturity and spirit. When she finds out McFadden has been embezzling funds, Zack implores her not to report it. Their love life begins to suffer from their disagreement, as well as from her growing attraction to Selby. She takes Selby's advice and tells her boss she must report him, endangering her own career as well as her relationship with Zach.

In an attempt to save Lilly's job, Mallory reverts to his old habit of impersonating an attorney in order to blackmail McFadden.