Send us a text

Welcome to Sparky Life, where we chat with the builders of our civilisation! In this episode, Lia Lamela welcomes James Hatfield, the Chief Revenue Officer of Live Switch, a total disruptor in the trades tech space. James Hatfield, a "blue-collar baddie", shares his journey from running painting and power washing companies to revolutionising how skilled trades operate with innovative tech tools. It's a real conversation with someone who gets the real world of construction, and it's not what you think!

This isn't your typical tech talk; James brings a relatable, down-to-earth perspective that you'll appreciate. He gets the frustrations of the trades because he’s lived it! From his early days knocking on doors to building a multi-billion dollar tech company, James shares what it means to create opportunities for those of us who work with our hands. It's packed with insights, laughs, and actionable advice you can use, whether you're a seasoned pro or just starting out. We also discuss everything from the importance of human connection in a digital world to the value of community college and the importance of building your personal board of directors!

Timestamps:

0:00 Intro
0:42 Introducing James Hatfield and Live Switch
2:10 The Story Behind Live Switch
4:15 How Live Switch Works in the Field
7:55 Internet and Connectivity Challenges
10:00 The Problem with Software Engineers
12:50 The inspiration behind the 911 tech
14:40 How Live Switch is helping the trades
17:00 The meaning behind the name 'Live Switch'
18:00 Why James Created Live Switch
19:50 Bridging the Gap Between Technology and Skilled Trades
24:00 The Importance of Human Customer Service
32:40 The disconnect between sales and technicians
37:50 Using QR codes
40:40 How to get past resistance to tech
46:00 Advice for aspiring entrepreneurs in the trades
49:00 Networking Tips
51:50 Advice for Introverts
54:50 James’ Personal Story
59:00 College or Not College
69:00 Closing remarks

Interesting Quotes:

"Why are you driving to bid right now like a cave person?"
"It's better to serve than to be served."


Sponsor: This episode is brought to you by SupplyHouse.com - your go-to for all things electrical. Check them out at www.supplyhouse.com/t-m for a huge inventory of top brands and real customer service.

Guest: James Hatfield, Chief Revenue Officer of Live Switch, bringing innovative tech solutions to the skilled trades.

Host: Lia Lamela

Key Topics: Live video technology, skilled trades, construction, virtual estimates, customer service, entrepreneurship, networking, community college, overcoming challenges.

Don't forget to subscribe for more episodes of Sparky Life, where we discuss all things construction and career-oriented! Let us know in the comments if you tried James’ LinkedIn challenge!

Support the show